Is there a question of deception if you buy tax-free at Schiphol before flying to Thailand? The Consumers' Association has already announced that you are being faked. Minister Kamp has it investigated.

The union recently investigated the prices at Schiphol and concluded that travelers flying outside the EU are most affected. They are officially allowed to shop tax-free at Schiphol. Yet they pay the same at the checkout as travelers flying within the EU. The retailer puts the VAT benefit in his own pocket, says the Consumers' Association. Because the shops at Schiphol do not have to pay tax on the products that intercontinental travelers buy.

The Advertising Code Foundation (SRC) is now going to talk to Schiphol's duty-free shopkeepers about the prices they use. Minister Henk Kamp (Economic Affairs) wrote this to the House of Representatives on Thursday.

It is not easy to say whether advertising with tax-free prices is permitted and whether it is misleading, writes Kamp. The Netherlands Authority for Consumers and Markets (ACM) must assess this and possibly the court.

16 responses to “Tax-free shopping at Schiphol: Deception or not?”

  1. ron says up

    There is no “tax free” at Schiphol!
    Pure deception!

  2. Jan says up

    No duty free at Schiphol, pure deception indeed. I bought a real samsonite briefcase in a bag shop in the Netherlands. This cost Euro 89,00. Note: No offer or sale.

    Of that series of briefcases, there were seven bags at Schiphol (duty-free) for the price of € 119,95. I mean, but yes, a different cost at Schiphol. I don't want to become a "price victim".

  3. Jan Middendorp says up

    Have to laugh. Bought a Gillette Mach 3 at Kruidvat last year
    with 2 extra blades 11,95. Arrive at Schiphol at the tax-free shop,
    the same one on offer for only 13,95 tax free Hahaha.

    • Robert48 says up

      Dear Jan, that gilette set costs with 2 extra blades in Tesco lotus together 350 Bath, so no Kruidvat or tax free Schiphol.
      Had to laugh!!

  4. Leo says up

    Indeed, I will not buy any more. It's cheaper in the store.

  5. Rolf Piening says up

    Another good example: You can buy a bottle of Safari in the regular shops for 14 to 17 euros.
    At Schiphol “tax free” : 26.- eu……
    To put it mildly, this is “very annoying”.
    But that applies to all prices at Schiphol (bottle of water: 5.-)
    On the way back often unacceptably long queues for passport control.
    Conclusion: DO NOT use Schiphol anymore if you can.

    • Lead says up

      Something like a bottle of water for €5 makes me furious. That is a basic need. At the major American airports you can always find a McDonalds or Burger King. They may also charge a dollar more for a meal including a soft drink, but at least the price difference remains within limits.

      The Netherlands always likes to boast about being such a social country. I don't see it as very social to exploit people who have Amsterdam as a stopover and have to wait hours in that way. The same applies, of course, to fellow citizens who may have to wait a few extra hours due to delays.

      The only things that are still affordable at Schiphol are newspapers, magazines and Dutch books that have just been published. The same (recommended) price is charged for this as in regular Dutch shops.

      • Sir Charles says up

        For your information, in the transit zone of BKK, a bottle of 'naahm' (don't know if it's written correctly) can easily cost a small €4.

  6. John Bouten says up

    This is not only the case at Schiphol, but also at other European airports. Some items are cheaper, but you have to look carefully for the difference.

  7. Christian H says up

    I haven't bought anything at Schiphol for a few years now. Almost across the entire sales line, Schiphol is just as expensive or even more expensive than outside Schiphol. It's good that an investigation is being done.

  8. Nico B says up

    Well, it's been obvious for years, never buy anything at Schiphol, it's already on the bag in the photo, see - buy - fly, in other words. pack up and fly away.

  9. ruud says up

    If they do not pay taxes to the government, it is literally Tax-free indeed.
    That they put the tax in their own pockets and goods are often more expensive than in the store is another story.
    Prices are usually free in the Netherlands.
    Also at Schiphol.
    That's why I buy my sandwich (boiled egg: very tasty) and cup of coffee at AH before the security check at Schiphol Plaza.

    Not a hair on my head thinking about paying the fantasy prices after the security check.
    At most a bottle of water for the plane, because that will not get you through the check.
    And that only if I didn't remember to take an empty bottle to the airport.

  10. Fransamsterdam says up

    I've never bought anything "duty free" at an airport in my entire life.
    In advertising, the element with which something is marketed is often NOT true.
    Examples galore. A detergent can be quite good, but is almost never essentially 'renewed'.
    It can be quite useful to go by train once, but not because you can work there so nice and quiet. It can be quite pleasant shopping at a certain supermarket, but you should not go there if you have to watch the little ones. A few years ago a German car brand 'Now with DOHC engine'. My father's Fiat 125 already had a double overhead camshaft in 1968. A 'characteristic house, whose original details have been preserved' does not look good and is guaranteed to be a multi-year project.
    And so it is with 'tax free'. It suggests 'cheap', while at best you pay the suggested retail price minus VAT, while the same product is cheaper around the corner. If you are also cheated with VAT, you immediately know in which country you are. In the country where just about everything is banned, except when it is blatantly impermissible, such as the present 'tax-free deception'. Careful consideration and consideration will then be required and our legislation will be so ramshackle that it will take three judges in three instances, all of whom give different rulings, before one of the parties involved will seek refuge in the European Court.
    And until then, what some consumers seem to be asking for just happens: They just get ripped off.

  11. George Roussel says up

    another example of FAKE…. a liter of Bacardi rum….. Euro 15,49 for customs at Schiphol…. after customs: Euro 16,75…..

  12. Willem says up

    I no longer buy at Schiphol, I will buy upon arrival at Kingpower!

  13. Roy says up

    Has the consumer association taken a nap for 25 years? That deception has always been there and is
    not only at Schiphol but at just about all airports around the world.
    I buy a pack of cigarettes 30% cheaper in the 7/11 than in BKK airport.
    Nowadays, most people have a consumer union in their pocket, namely a smartphone.
    Compare the price with Albert Heyn, for example, or convert it to liter price, for example.
    A week before my holiday I bought a Canon Eos camera from the specialist trade. The price at Schiphol
    was tax free € 70 more expensive. And at the specialist dealer I also receive an expert explanation and a free
    good after-service.


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