If you fly to Thailand from a European airport but you arrive in Bangkok three hours or later due to a delay, you are entitled to compensation. This has been determined by the European Court of Justice.
If you arrive in Bangkok more than four hours later, you are entitled to compensation of € 600 per passenger. Do you arrive at your final destination less than four hours later? Then the airline must pay you € 300. However, it is not easy to get the compensation you are entitled to. No less than 95% of all requests for compensation after a delay or cancellation are initially rejected by airlines. Consumers have to be patient and often use a (paid) intermediary to get their money. This is evident from research by the Consumer Association for the Travel Guide of November 2013.
More than a quarter of the 1900 members of the Consumer Association panel had experienced flight delays in the past three years. Of the people who were entitled to compensation, 42% submitted a request for compensation.
Bart Combée, director of the Consumer Association: “The way in which airlines handled the complaints is shocking. In the case of only 20%, the airline eventually honored the claim, but only after a long push and pull and the involvement of a brokerage company such as EUclaim. According to our panel, Transavia in particular shows a 'see-you-in-court attitude', which scares off consumers.
In many cases, Ryanair does not give at all.” It is all the more ironic that Ryanair has charged a surcharge of €2,50 on the ticket price since the introduction of the compensation scheme.
No reward
'Force majeure due to technical defect' is the most common reason for delay. However, this is rarely a valid argument for the European Court. In a proposal for a new aviation regulation, the European Commission (EC) suggests extending the right to compensation for a delay of three hours to a minimum of five hours on short flights and even twelve hours on long flights. The Consumers' Association firmly rejects these amendments.
Bart Combée: “Of course, the aviation sector should not be rewarded for years of delaying passenger rights. It is time for the sector to take its customers seriously.”
This is completely correct. I've been through it several times and KLM is the champion as far as I'm concerned. If you buy a ticket or a certain seat that has to be paid for, you have to pay in advance. If you arrive with a long delay, they will pretend to be crazy and make you go through long, tiring procedures. And that while the rules are clear. You do get consumption vouchers on site and they answer your complaint properly, but pretend the rules are different and refuse payment. Does anyone have experience with companies that handle this neatly and quickly? I've had it with KLM completely.
If I miss a business contact because of this, which costs many times more money, I wonder whether there is also a compensation for this.
Jetairfly had a flight delay of approximately 2012 hours in 15.
You have the option of submitting a claim for damages by, for example, calling in legal expenses insurance.
In the first instance it all seems positive as the compensation of 600 euros should be paid on the basis of legislation etc.
The entire procedure had to be done before the Belgian court. The legal assistance insurance has arranged this.
Ultimately, the claim was rejected and the legal costs were charged at 440 euros and 35 euros in court costs. Fortunately, legal assistance insurance takes care of this.
However, since the legal assistance insurance acted very easily in my opinion and did not sufficiently handle the case, I submitted a complaint here. The rejection was that engine failure was the reason why the claim was unfounded.
Based on the legislation and the new rules, this is not correct, but then you would have to appeal again
In the end, the legal assistance insurance reached a settlement and thus bought off further litigation.
The costs of litigation are higher than the final claim.
The settlement has become 50% with the costs of the hotel stay and train journey that could not be used. It is not in accordance with the law, but it took a year and I am now rid of it.
So advice:
don't go to court on your own.
Use the legal assistance insurance or the companies that are for this (the latter do charge costs)
once with faith transavia was delayed for 12 hours in Turkey, sent an angry complaint email.
and response within a week and money in the account within 2 weeks.
Handling went fine.
However, we did not receive 600 per person. but something like 1100, - in total for 4 people.
now seems to me 600, - pp on a holiday flight to turkey also a lot.