KLM is going to reorganize and calls itself too complex, too slow and too expensive

Not a fair comparison
What was shown yesterday was not fair. If you want to take luggage with you at low-cost airlines in Europe, you have to dig deep into your pockets. The legroom is also dramatically less and I'm not even talking about when there are problems. Price fighters then leave the customer out in the cold by default. And then I'm not even talking about the canine treatment that one often receives from prize fighters. In other words, if you compare, do it honestly.

KLM has completely lost its way with regard to Customer Care. It's fine in the cabin, but woe betide if KLM made a mistake elsewhere. And I'm not talking about the sour ground crew. In any case, Customer Care hardly responds to the emails that can be sent via the KLM website. Facebook is a better option, but not everyone (for understandable reasons) wants to use social media for their complaint.

In my experience, KLM is not even afraid to take the truth seriously. All evidence was (and is) on the table, KLM finally admitted guilt, apologized, but …… refused (and still refuses) to solve the little airmiles issue. I'm talking about intercontinental business class tickets here and KLM really earns more from that than the average € 3 it claims to earn per flight. The only thing that KLM has been asked to do is to deliver what has been paid for.

To get a good picture of the misery, following KLM's Facebook page for a few days is very informative (although I have the impression that they have done something in the last week to appear less harrowing on that page). People really have to go to great lengths to be taken seriously with deadly serious complaints. You will have paid for the guidance of your 12 year old and then have to hang on the line for 5 hours with the child who is waiting all alone at the Gate for the delayed flight. A huge broom has to go through that entire Customer Care department. That department could also use a lesson in language. For KLM, the plural of 'u' is now 'you'. Both words were used in the same message (occasionally my husband was also referred to and then suddenly it became 'you'). Terrible club!

One thing that worries me is that Customer Care gives the impression that KLM's systems are not very transparent, and I'm putting it mildly. I have my - hopefully unjustified - thoughts when that part of an airline rattles.

The next flight (this month) to the Netherlands can shake KLM and that is once again not the fault of the cabin crew. I still have to book, but KLM has been banned here at home for the time being.

The aviation world has changed due to the arrival of the low cost carriers and the Gulf carriers.
At Air France/KLM, people realized this much too late and people (partly still) lived in the clouds.

To hitch a ride with the low-cost carriers, action must be taken very quickly.
But yes, let 5 companies fish in one pond with all expensive management???
(KLM European flights, Transavia, KLM cityhopper, HOP! and Air France European flights and actually also Cityhopper in the UK, which flies on behalf of)

It is also not really possible to hitch a ride with the wave carriers. These have a much better service and First class seats and nice business class seats. KLM proudly presented the luxury seats in 2013, two next to each other in the bussines class!!!!!!! Incredibly, you pay a lot, you sit by the window and the passenger next to you sleeps and then you have to climb over him. While other airlines are installing Zodiac seats, in a 1-2-1 setting. With every seat direct access to the aisle.

Are they also going to install new seats in the economy with 777 abreast instead of the old ones with 10 abreast in the Boeing 9 aircraft, this means that the seats must be at least 3 cm narrower each to allow the 10th seat to be inside and not outside? leave. (EVA AIR flies with 9 seats and was packed last Thursday. Completely sold out) You will only have to sit in a 11 cm tighter seat for 3 hours. Then it's a very long sit.

If you want to fly from Africa to Bangkok, you can only fly with the Gulf carries, except for Kenya Airways and Ethiopian Airways. All other local companies have been outcompeted. (Kenya Airways lost nearly $300 million in 2014 and is hanging by a thread.)

I would find it a great pity that KLM does not make it to 100 years, but with a French brother, whose staff still lives in the clouds. I still have my doubts whether they will survive.

According to the balance sheet of December 31, 2014, they are more than 500 million NEGATIVE, banks call this under water. If they pay the interest and repayment term properly, it will end well, but various banks already have a staff member stationed at the company, otherwise Air France / KLM is on the drip.

There was ANOTHER loss in the first half of the year. I really hold my breath, especially because I hear that suppliers are paid between 80 and 90 days. Only 3 need to say, now it's enough and we file for bankruptcy and then you have the dolls dancing.

Sabena and PANAM could never go bankrupt either, now that we know.

Good luck everyone.

Nico

Things went wrong with KLM when those arrogant French took over. The KLM website did not function to log in as a flyingblue member, but logging in at airfrance.nl did work. Book a flight via KLM.nl and then receive the confirmation in French.

If you don't want your customers to understand you, that's what you should do.