My wife is Thai but does not have a Thai passport, only a Dutch passport. She already has a visa to travel to Thailand, it is now about the COE. The COE application was started under Thai Nationals, we received the 6-digid code for confirmation and editing.
It is now completely wrong because the embassy wants to change this to foreigner. The COE website no longer allows that: if you try to log in with the code under “Non-Thai Nationals”, the message “your information is not found” will appear. It is also logical because that information is under “Thai Nationals” and if you try to start a new COE under “Non-Thai Nationals” it will not work either because the message “You have already registered” will appear. And so there is a stalemate.
The embassy demands something the system won't allow. Reference is always made to the COE website. There is only one contact within the embassy. Telephone service often not available, if it is available, reference is made to editing the COE website, but that is not possible. No solution in sight. Embassy closed on May 12 and 13 and flights will start a week after.
So it's panic because no solution in sight, just about to cancel the flights, because no one helps. This makes me terribly despondent because all the money has already been spent, flights, visas, ASQ, rental car, insurance statement, certificate of marriage, proof of income, vaccination certificates. It's all already been done. The COE appears to be an unattainable threshold.
Submitted by Harry
Is there then no possibility to first “cancel” your previous registration under “Thai nationals” and then make a new registration?
Hi Ronny, yes, you are absolutely right, but the only person who can do this cancellation is the Consular in office (1 person, all other embassy employees will forward you to him) and he writes that you do not have to register again, but the existing registration need to adjust, just look at the quote below.
He does not respond to any other proposal, always refers to the website. So it's actually waiting for a silent death, until it's all too late, and you can't do anything about it.
Regards, Harry
—
On Fri, May 7, 2021 at 9:36 AM Consular Thai Embassy wrote:
Dear Sir,
You do not have to register a new registration. You can sign in with your code 256140 and edit your information.
Kind regards,
Ask if he adjusts it. The man from the consular section. He did it to me in another case
Dear Johan,
Well, I think that's very nice of you. You only get a short time, and it's your word against his, he says just adjust the existing registration, you ask how, but don't get a clear answer, just go to the COE website and fill in what's missing.
Regards, Harry
Your wife has become Dutch. Start all over again and log in via “non-Thai”. As soon as she is in Thailand, it is best to apply for a Thai passport at the amphur. Both Thai and Dutch laws and regulations allow Thais to hold both passports.
Hi Dries, no, starting over is not possible either, because then the COE system will write back “You have already registered”
Regards, Harry
Is it then not possible to get a Thai passport at the embassy.
Dear Tjeetje, yes, applying for a Thai passport can of course start, but that will no longer work in time, the visa is already in the Dutch passport, then everything has to be redone. You'll never get that before the flight again. Regards, Harry
She can also enter Thailand with an expired passport.
Unless it's thrown away of course.
Maybe you should go to the embassy in person and show them that you can't adapt?
Then you don't talk past each other.
I assume you are working with the Thai Embassy in The Hague for a COE.. It might be an idea to send this story via email to the embassy including all copies of reservations as proof that you have already arranged everything and paid. ??
My experience is that email is sometimes answered faster.
Succes
Dear Ferdinand, yes, but the question is “TO WHO?” If you send an email about a COE with all the evidence, it will go to the same person, who will always say “you need to adjust the existing registration”.
Do you understand what I mean ? This is not about logic, it is about communication (and the clock that is ticking). Greetings, Harry
Harry, if the name and other data are already linked to a login number in the software, the system may remain in the 'Thai' mode. If you receive the message that you are already registered, then a link with 'Thai' has already been established.
I would try Ronny's suggestion first; If that doesn't work, check whether a completely new registration will work by entering a small detail differently. For example, her last name with yours before it, or the first first name in full, or change something small to the following names or letters such as a period or a dash.
Dear Erik, yes, I could try that, 'defrauding the software' by a new registration with custom characters, name addition, etc. But the question is whether I will have a problem later because maybe the name should in the registration window are exactly as stated in passport. Moreover, I then go against the advice of the Consular not to make a new registration (see quote above). That can be used against me later.
Again, this is a communication problem with 10 solutions, but then both parties must be prepared to hear the case, and not always refer to the website. Regards, Harry
Erik,
I just did what you said and it worked, ie a new registration was created and I got a new code. We'll see what the response will be.
The only thing I'm afraid of right now is the following:
I will soon be at the check-in desk with the approved COE on which my wife's name is written slightly differently than in the passport. What will the airline lady at the counter say?
Regards, Harry
Maybe under Thai national it is possible with her Thai ID, so not her passport but her ID, if she has one of course. For Thais, an ID is still more valuable than a passport, which is only valid as a travel document.
Harry's wife does not have a Thai passport as stated in the problem statement. I think @Erik's suggestion comes closest to a possible solution. Namely, input data that is requested to get to registration change, for example indeed with Harry's last name.
Dear Emiel, I had uploaded both, the passport and the ID card, it didn't help the Consular's first reaction was
“Royal Thai Embassy, The Hague has rejected your registration/application.
due to More information More information างฉุกเฉินที่ โทร 0703450766 ต่อ 220 ทั้งนี้ คุณสามารถใ More information More information more
There are two solutions listed:
1. Through an emergency Thai passport application, or
2. To change the COE application from Thai to Non-Thai National.
So the last option doesn't work.
Regards, Harry
Maybe a good idea to make an appointment at the embassy with all the papers and your wife and laptop, is much cheaper than canceling everything
Dear Loe, yes exactly, that was the last emergency solution we have planned if all other attempts to make contact continue to fail. The day before you leave, take a bag with all your belongings, all the papers, turn on your laptop at the door, add a WIFI hotspot, because of course you have to be able to show LIVE that it is not working, otherwise you will always get the comments “you have to change on the website ”. It really makes me sad.
Regards, Harry
email is usually answered quickly.
address: [email protected]
Dear Raman,
Yes emails are answered quickly :
– You write “I can't log in”
> Answer “Yes you can, you must enter the correct data”
– You write “I did, but it doesn't work”
> Answer “Sorry, I can't help you any further, you need to change the details”
Quick answer Raman, yes that's right.
Regards, Harry
very annoying at all. seems impossible to get it all arranged in time. But don't be so concerned about losing all of what's been done. You can simply rebook most things. Then take enough time because you apparently took a very short time to arrange it all.
You can usually just rebook flights, ASQ. Visa and insurance statement and proof of marriage are usually for a longer period of time so can still be used. Vaccination certificates are of little use. the shorter time when you are vaccinated is gone. Just 14 days. A statement from your bank can also be used or easily obtained again.
Well, that's not typical to work systematically.
If Thai with an expired passport, the first necessary step is to apply for a new Thai passport at the Thai Embassy.
That is a necessity anyway to be treated as a Thai resident in the Covid arrangements in Thailand.
With a Dutch (or other foreign passport) you must follow the Covid regulations for foreigners, i.e. apply and pay like a foreigner. So first cancel the impossible registration as a Thai resident.
So the time you have left, I would first try to have a valid Thai passport made for your wife in time.
At least that is what I understand from the regulations that Thailand maintains.
Good luck and hopefully everything will be fine in time.
Guy
Dear Guy,
Your story is correct, but I want to take a step back. Why did I even register my wife under Thai National, you might ask?
I am a “spouse of a Thai National”, i.e. the spouse of a Thai national, otherwise I would not have received my visa at all. My wife is Thai National because that runs via the “blood line”, but now comes the contradictory logic: So I have to indicate that my wife is Thai, ID card, etc., I get the visa, so does she, no problem. However, now I should not apply for the COE for my wife as a Thai because there is a Dutch passport. I think it's a tortuous logic.
Regards, Harry
It's actually very simple.
To travel internationally, for you to Thailand, you need a passport.
In theory, your wife can have a Dutch and a Thai passport.
You have chosen not to apply for a new Thai passport for your wife before starting the CoE procedure.
You have 2 options for the CoE procedure:
Travel as a Thai national with a Thai passport
Traveling as a Dutch citizen with a Dutch passport.
You have chosen the procedure, registration as a Thai national with a Thai passport.
After your choice, you must enter a Thai passport number.
The system will now keep asking for that Thai passport.
And I suspect this is what the consul is referring to. You have started the procedure indicating that a Thai passport is available and then adjust the information if you have a (new) Thai passport number.
Possible solutions:
– Apply for an emergency passport
– Apply for an ordinary Thai passport
– Completely cancel the registration with provided Thai passport and start again but now for registration with Dutch identity and Dutch passport.
If you contact the consular division, indicate that you started the procedure with a Thai passport, without the presence of a Thai passport. We can only guess why. The consulate will probably assume that you will first opt for a new (emergency) Thai passport. And this will be the circular reasoning of the consulate.
Dear Berry,
We had not opted for a procedure under Thai law, but my wife is Thai, and I received the visa as a spouse from a Thai, and my wife received the visa by showing her ID card. So the continuation would have been logical if she could have applied for the COE as Thai National, but that is now stranded because of the passport. That is and remains a tortuous logic.
We have now re-done the COE application under non-Thai Nationals with the trick of adding letters in the start-up window (see Erik above), you do not need the code yet, it is about name and passport number.
There is still the residual risk, because soon I will be at the check-in desk with an approved COE with a name that differs slightly from the passport. How will the counter official respond to this?
Regards, Harry
start again for non Thai nationals do not enter a number, you will receive a new number suk6
Dear Harry,
Does your wife happen to still have her old (expired) Thai passport in the Netherlands? If so, you can continue the procedure on that passport. My wife did too. Her passport had already expired for 4 years.
Can she even participate in the SQ scheme?
Good luck ig
Gerard
Hello Harry. Send me an email. Maybe I can help. [email protected]