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Home » News from Thailand » Suvarnabhumi airport passengers complain of damaged luggage and theft
According to angry passengers, there is quite a bit of throwing of the suitcases and other luggage at Suvarnabhumi Airport, which would be apparent from damage. A woman complained on Facebook and received support from other passengers.
The woman warned travelers not to put valuables in their luggage because of the risk of theft. The lock of her travel bag turned out to be broken. Strangely enough, she didn't miss anything but found a watch among her things that didn't belong to her. She subsequently filed a complaint.
Suvarnabhumi airport authorities say the lock was likely opened in Japan where the woman traveled. The airport there must have inspected the bag, or so the idea is. Nevertheless, Suvarnabhumi will deploy inspectors to see whether the luggage is handled in accordance with the rules.
Suvarnabhumi's management has warned the current two companies responsible for handling the luggage to strictly follow the rules. If this does not improve, Suvarnabhumi will set up his own baggage handling company.
Source: Bangkok Post
Personally fortunately never had any problems with it, so have my suitcase sealed to and from BKK.
Have you ever seen suitcases half open on the belt, or boxes broken (just like in the photo). But a box is also not suitable for me as hold luggage.
However, it sometimes takes an inexplicably long time before the luggage arrives, you quickly pass through Immigration and then you wait an hour for your suitcase.
I think sealing a suitcase is such nonsense. My suitcases have a lock and therefore cannot be opened. If open I see it and report it. So no risk. And in case of loss, theft or damage, there is always travel/luggage insurance and the airline is also responsible.
But yes, some Dutch people want everything triple insured.
Suitcases with a zipper can be opened with a ballpoint pen and you won't see it later.
Can be seen on youtube.
So take a case with clips and combination lock like Samsonite.
I have the feeling that more things go wrong with luggage at Schiphol than in Thailand. I have already removed my suitcase from the belt at Schiphol 3 times with a destroyed luggage belt. I fly a lot and then I notice that this only happens to me at Schiphol. Do others have this too or am I alone in this perception?
.
I also have moderate experiences with suitcase straps with a TSA lock on it. They break easily because of all that banging on the way to and from the plane. Maybe I did it wrong? Now I travel without a suitcase strap because I have a suitcase with TSA lock and auxiliary locks.
Never had any problems, not even with waiting times. Yet in the last 15 years almost 50 times arrived in BKK and before that DMK. But theft is quite likely to happen, isn't it?
The annoying thing, typically Thai, is that the hand is not put in their own bosom, but another airport (viz Tokyo) is immediately accused. In that respect, Thailand does have an annoying macho culture; the blame is always elsewhere.
I have a good suitcase (Samsonite) that once had a wheel missing when it came on the tire in Bangkok. Of course this had not happened in Bangkok (according to the handler), but already in Rio or Paris (flew with Air France at the time). Fortunately, Samsonite has a lifetime warranty and I neatly received a set of “spare wheels” (with screws!) and was able to repair the damage myself.
Ger's comment that the airline is liable is correct, but he rarely takes that responsibility.
The first time I hear/read that Samsonite gives a lifetime warranty. I wish it was true. My expensive Samsonite trolley has already worn out several wheels (Samsonite's weak point). Just Google the internet, thousands of complaints about Samsonite wheels. There you will also find instructions on how to replace these things yourself, for example with much sturdier skate wheels. Replacement in the Netherlands costs approximately Euro 60.
Also happened to me recently suitcase broken, a hole in it, but don't feel like waiting an hour and filling in papers, so buy a new one, after a long journey no one wants that, especially if you've already waited 30 minutes before passport control, and mister from above Schiphol is indeed not as good as it seems 4 x lost suitcase, ……
H.
I always place my backpack in a strong plastic bag, tape everything and leave a handle free to place the label on. There are locks everywhere on my backpack, but as mentioned, I can open the zipper with a ballpoint pen.
Never had a problem with it, but never say never. Possibly let it soak in at the airport, but I think this is pricey or else buy a roll of plastic shrin yourself and do it yourself at home. I think cheaper. The more time they need to open something, the more risk they have and will take another suitcase or backpack. I have packed for 33 years from small or large but the box in the photo is not completely full in my opinion and therefore there is a void and it breaks with the slightest pressure. Sticking labels on doesn't help because they don't take that into account because where did the box break and no evidence. If necessary, cut a box that is too large so that it has the correct size and forms a compact block so that it cannot deform.
If I may play devil's advocate for a moment?
First of all, I absolutely DO NOT approve of stealing from suitcases! I think it's mainly a matter of self-respect!
In my younger years I once worked on the baggage carousel at Schiphol. Physically very heavy and you never look good.
The 'pick up' was either too high or too low and the same for the 'pick up'. Good for your back!
And of course you were allowed to keep 'stomping', because the planes were already arriving at Schiphol one after the other. And then it all had to be fast, fast, fast…because the passengers don't like to wait.
OK then. Then throw those unnecessarily heavy (why take the contents of half your wardrobe with you on vacation?!) suitcases!
And all this was 'rewarded' with a generous 1400 GULDEN per month.
And let me also mention that 'our' team was chronically too small? Because well, more hands make lighter work… but that also costs so much, right!
Baggage is not only stolen from the airport. Customs can also do something about it! When I emigrated to Thailand (Bangkok) in 2006, I only had six small moving boxes with personal items shipped over in a wooden crate that was boarded up by an official transport company. All the cardboard boxes had been cut up and the customs officer's box cutter was still in one of the boxes. Missing: 1 Playstation, 2 (for me personally valuable) paintings, Dell computer + screen and a special wall clock. Of course I will never find out who did it and I didn't put any effort into it, but it still bothers me after 11 years!
We sniffed through a whole container of household goods through TH customs, opened several boxes, etc.
But ZERO missing.
Even received tips from customs to pay less import duties.
And everything without tea money, so there are also honest people.