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Home » Reader question » Parcels from Thailand to NL have not arrived, what can I do?
Parcels from Thailand to NL have not arrived, what can I do?
Dear readers,
I would like to know what to do now that parcels sent from Thailand to the Netherlands have not arrived?
We have lived close to Chiang Mai for about 10 years, in Mae Rim. Still homesick after 10 years, so back to the Netherlands.
We then sent 23 boxes of 20 kilos, of which 10 arrived. We already thought how long it will take before the other boxes arrive. We mailed them all in Jan/Febr/March/2018. The 10 boxes arrived after 24-04, but sent an email to Post NL anyway. In response I got…. the boxes were sent back to Bangkok and it's been too long to find out!
How is that possible and how do I still get my 13 boxes, which contain half my life, back? There has been no notification at the addressee property that boxes have arrived. They have been to the Netherlands for the 13 boxes, but not in the municipality as addressed.
What can I do now?
Regards,
Ria
This is really the world upside down.
That would be very easy for Post NL.
If you have the sent message as proof of sending, you will claim it again with a registered letter.
And threaten a lawyer.
Etc. etc.
Success.
And I have six boxes of about that weight. With tracking and one by one by surface post. Tracking works fine and all six boxes arrived neatly in NL after 10 to 12 weeks. Not a penny of pain.
What do your tracking data say? Why and where did it go wrong? What information did you fill in for 'undeliverable'?
Hi Erik,
May I know with which company and at what cost? I also have a few boxes to send. Yesterday I checked with DHL in Hua Hin, but there 1 box of approx. 10 kilos would cost approx. 10.000 THB. Seems quite expensive to me.
Regards Martin.
I sent five boxes to the Netherlands. By sea mail. I was able to “track” them and on post.nl I could follow them from loading the boxes, driving away, and the time they were delivered. Within a two hour margin. And all five arrived safely. the boxes weighed from 4 to 18 kilos
Confirm Printen's story; I also just handed in at Thai post office and indicated surface post. Then a consignment note will appear that you must fill in completely.
See website http://northernthailand.com/cm/government/AIRSURFACE.html
The rates in column 3 are sea mail; there are also more expensive options such as full or low rate airmail. Zeepost is a lot slower, but you can finally track via PTT Post Amsterdam. There is a question on what to do if no one is home; then I fill in 'at the neighbours', but it can also be handed in at a nearby post office or post service point.
Erik
The boxes were in the Netherlands on March 21, but not in the municipality that was stated on the address, nor did I have a card that the boxes were there, nothing at all, they were sent to Thailand again on April 6, but Post NL says now you have to We have waited a long time and there is nothing more we can do for you!
this is your truest horror half my life is in those boxes, so very important to me and my wife.
You don't have to expect much from PostNL's customer service anyway since they refer it back to Thailand Post.
The sender will have to inquire with Thailand Post where the shipment has gone.
This can be done by email [email protected] and by phone +66-28313131 (you do need your proof of payment and/or proof of shipment)
I once experienced this too and the shipment was scanned at Schiphol for receipt and then sent back to Thailand by mistake to the post office where it was sent. This could be followed via track and trace and a light came on at the post office there and they themselves ensured that the shipment came to the Netherlands with a new tracking number. http://track.thailandpost.co.th/tracking/default.aspx?lang=en
My advice is therefore to first check the current status via track & trace and then call the post office of shipment as the shipment may have been returned to your old address.
With track and trace we have been able to see that 11 boxes are in BKK and 2 are in Mae Rim.
The point with these cases is that the Thai speaks English so badly that I first go for the mail option.
Thank you very much for this
Johnny B.G
the phone number can't be right too few numbers right?
Fixed numbers have 9 digits.
Regarding the shipment, first send an email with the tracking numbers and copies
of the shipping receipts. Then call after a few days so that it will also be picked up and that can be done in English.
Sent a package to NL in March (regular parcel post, no EMS).
Tracking from Thai Post indicated "March 15 received by beneficiary".
Unfortunately did not arrive.
When I inquired at the post office in the Netherlands, the answer was “tracking number is not in our system”.
In May I received the package in good condition in Thailand with a sticker from aunt post NL with the reason "no one at home and not picked up at the post office".
The recipient may have overlooked the report card.
Conclusion: In my experience it works fine, but there was a long period between shipment and return receipt of about 3 months. (Return shipment cost THB 300).
So your packages may be back at your Thai address.
Confirm Printen's story; I also just handed in at Thai post office and indicated surface post. Then a consignment note will appear that you must fill in completely.
See website http://northernthailand.com/cm/government/AIRSURFACE.html
The rates in column 3 are sea mail; there are also more expensive options such as full or low rate airmail. Zeepost is a lot slower, but you can finally track via PTT Post Amsterdam. There is a question on what to do if no one is home; then I fill in 'at the neighbours', but it can also be handed in at a nearby post office or post service point.
erik
someone is always at home at the addressee, but there was simply no notification that there was mail and that we could pick it up at a collection point, nothing seen
Well, sometimes people forget a letter in the bus. I think you have to be pro-active and follow the package yourself as soon as the mail arrives in Amsterdam. I did that and was able to tell the people in NL when the suit would be delivered.
We have sent a package from Changmai to the Netherlands for a few years. We handed it in at the square of the night bazar where there was still a post office at the time. Neat with track and trace. Unfortunately never received. And could not trace where it went wrong.
I had such an experience. It is true with only 1 package of 10 kilos, but still. After 3 weeks, complain to the post office with the proof of postage. There a report/complaint was created and sent to Bangkok. This department there confirmed and would conduct an investigation. The shipment was paid for as an air freight shipment. Bangkok continued to search without any results. Until after approx. 3 months the package still showed up at its destination. Cause? The Thai post likes to make a profit and sent the package by boat.
Incidentally, a postal package from the Netherlands to Pattaya of 5 kg. costs € 58,30 but is at the destination within a week.