Dear readers,

Has anyone also experienced this? Several times I have seen transfers from my ING bank to my bank in Thailand fail. The amount was then refunded to my account after € 35 costs were deducted. Complaints were dismissed with excuses such as: You must have done something wrong, or those Thai banks make mistakes, etc. etc.

Consultation with the Thai bank says that nothing has ever been received. I am sent from pillar to post. Then the SVB. Already in March last I started to have my old age pension sent to my bank in Thailand. Communicated about this several times. Without result, they just keep sending it to my ING account in Holland.

I emigrated to Thailand, they have received my emigration certificate, but they stubbornly do not transfer my state pension to Thailand. If I have to transfer the money from the Netherlands to Thailand, it will cost me € 35 every time!

You always read in the Dutch media that major government ICT projects fail. Or is the bad staff a cause?

Yours faithfully,

Henk

39 responses to “Reader question: Bad experience with transferring AOW to Thailand by ING”

  1. Herman lobbes says up

    I also receive my state pension + pension in my account. Transfer it myself via the internet and have it in my account in 2 to 3 days, it takes longer during the weekend. Never had any problems, and when transferring I click on costs recipient. I live in Thailand. Make sure you check carefully whether you have a correct address and account number, so just do it yourself. Another advantage is that you can wait to transfer until the exchange rate is more favorable. I make sure that there is enough in my account here so that I can just take my time and sometimes deposit 2 to 3 months in one go, which again saves on costs.
    Greetings Herman

  2. Pim says up

    I've had trouble with ING for six months. about my PAC code which prevented me from seeing my account .
    Until a moment when I threatened to call in the Telegraaf , I got the head on the phone through the head office.
    Everything was resolved within 1 week.

  3. self says up

    For many years I have been transferring my money to Thailand myself. I control that myself. I receive my income on my Ing account in TH. I then choose the moment when I transfer (part or all of) the money to my Bangkokank account. All through internet banking. Doing it yourself means keeping control yourself, and not depending on the whims and antics of a bank, in this case. See of course also response from @Herman Lobbes.

    Set the costs option to BEN. ING then does not charge any costs. Your bank in TH does. My experience with BKB is that I spend about 50 baht per 1000 euros in TH. Of course, this traditional Thai bank can differ. Any exchange rate difference disappears if you compare the exchange rates over different days. But considering the size of a month. AOW amount, you are only talking about a handful of baht.

    Last week received a link from @Freddie. He accused me of incorrect information and that ING always charges costs. All incorrect. I think he himself did not read the contents of the link. Apart from BEN, the other options are: SHA: you divide the costs between your ING account and those in TH; and OUR: you pay the costs from your ING account. So as the questioner opts. A monthly expensive and unnecessary affair.

    The link to the ING foreign transfers and the costs: http://www.ing.nl/particulier/betalen/buitenland/buitenland-betaling/wereldbetaling/index.aspx
    The text reads: “OUTGOING via MijnING costs of BEN 0,0 euros.” I can't make anything else out of it.

    • RobN says up

      Hello Soi,
      I use the same method as you. My AOW and pension are paid into my ING account. I transfer what I need via internet banking.

      Incidentally, ING does charge costs when using the BEN option. You do not see those costs, but ING applies the following practice. Banks do not want to work for nothing.

      Example:
      Transfer 1.000 Euro via option BEN.
      ING charges 0,1% with a minimum of 6 Euro. ING then transfers not 1.000 but 994 euros. Thai bank also charges fees. At Bangkok Bank 0,25% fee with a minimum of 250 and a maximum of 500 Thb.
      Transfer 1.000 Euro via option SHARE. ING will then transfer 1.000 euros and state 6 euros in costs separately on your account. At Bangkok Bank 0,25% fee with a minimum of 250 and a maximum of 500 Thb.

      Option OUR 0,1% with a minimum of 6 Euro plus costs per country, Thailand currently 25 Euro.

      Checked this out and tested it. The options SHARE and BEN therefore make no difference, accounting trick from ING. Do not use option OUR, too expensive.

    • Robbie says up

      @Soi, you write that you have an ING account in THAILAND. Everything may work differently than if you have an ING account in NL. This is the case with me: about 3x a year I transfer money from my NL ING bank account to my Kasikorn bank account here in Thailand. I always indicate that I will make the transfer under the BEN option, just like you. Also with me, the ING in NL does not collect money from my transfer. The full amount will arrive in Thailand. But my Kasikornbank ALWAYS takes 4 or 6 Euros from the transferred amount of Euros. E.g. I send € 2.000 to my Kasikorn bank. They then always only exchange € 1.994 into Thai Baht. So they put that 6 Euro in their pocket first. Subsequently, a small 500 Baht fee will also be charged. I am so sure because I always request a message from Kasikorn about my transfer, specifying the costs.
      Incidentally, nothing has ever gone wrong with my transfers from NL to Thailand. Tribute to the ING!

      • self says up

        Dear Robbie, I don't live in NL, but in TH, and my ING account is in my name and address in TH. As far as transfers are concerned, I don't think it matters. If your Kasikornbank thinks it will take 6 euros from your transferred amount, and also charge another 500 baht, I would look for another bank. When opening the new bank account, indicate that you want to use internet banking and regularly transfer euros. Ask explicitly about the costs, including the additional ones, so that you can compare. If I transfer 2000 euros to TH, I do so via my ING account with the option OUR. Result: ING no costs, so o,o euros. Bangkokbank, after several inquiries and going through my bank bank on which the transfer from NL, averaged 50 baht per 1000 euros. I admit: almost nothing. The great thing is that if, for example, on Monday the euro is at 44 baht, then I will receive the transfer on Tuesday for an exchange of, for example, 16. In other words: a possible increase in the exchange rate is also included in my transfer amount . So I'm not going to advertise. I pay tribute to ING, but also to Bangkokbank.

        @RobN, click again on the ING link in my previous response, and you will see that your calculation refers to the other 2 options, not to outgoing payments via OUR. If ING would otherwise transfer the money or still charge me costs, I would have to see this on the statement. However: since year and day costs 0 euros. I think it's an opportunity for everyone to try it out. It is about what happens in practice, not about what regulations are mentioned here and there or used in discussions. Except that: I don't know which Bangkok bank you transfer money to, but please contact customer service in Bangkok. Good English-speaking employees, good to talk to, sort things out down to the wire, and then call you back.

        • RobN says up

          Dear Soi,
          I also live permanently in Thailand. My ING account is also at Thai's address.
          The problem is that ING applies an accounting trick. So if you opt for the SHARE option, costs will be stated on your statement and the entire amount will be transferred, and with the BEN option, ING's bank costs will be deducted from the amount to be transferred (so you will NOT see your costs on your statement). I don't even want to talk about option OUR, much too expensive. Tested it and this came out, submitted my conclusion to ING but still need to receive an answer.
          You refer to a link but take a look here: https://www.ing.nl/particulier/betalen/buitenland/buitenland-betaling/bereken-kosten-buitenlandbetaling.aspx

          It says the following:

          Costs for this Foreign Payment
          Non-EEA country: all currencies

          – Shared cost (SHA)
          0,1% on the amount (min. € 6,00 and max. € 50,00)

          – Our cost (OUR)
          0,1% on the amount (min. € 6,00 and max. € 50,00) € 25,00

          – Beneficiary costs (BEN)
          ING deducts 0,1% of the amount (minimum € 6,00 and maximum € 50,00) from the amount to be transferred. In addition, the beneficiary's bank charges costs to the beneficiary.

          I called Bangkok Bank years ago and was told this about 0,25% with minimum and maximum amounts. Maybe it has changed just like ATM fee if you are going to withdraw directly from your Dutch account.

          • self says up

            Dear RobN, Once again: I am concerned with what happens in practice, not with what regulations are mentioned here and there or used in discussions. Not even because of the confusion caused by ING by contradictory messages. I am only passing on my experiences with ING. If you don't want to use it. Each has its advantages and disadvantages. But I'd say give it a try!

            • RobN says up

              Dear Soi,

              I have already tested it and this accounting trick was confirmed. Just enter that you want to transfer 1.000 Euro and what the costs are. Do you really think that ING will waive this?

              But I know well, YOU are right. Let's not talk about it any more.

              • self says up

                Don't just enter that you want to transfer 1000 euros, do it, see what happens, compare and draw your conclusions.

        • chris says up

          I don't understand this very much because it doesn't match my experience. I transfer (for about 6 years now) monthly online 500 Euro from my Bangkok Bank account to my ING account in the Netherlands. I will have the costs paid by both accounts. For the Bangkok Bank that means 300 baht, for the ING 5 Euro (is stated separately on my statement of debit). Yet only 488 Euros are added every month and not 500 Euros. I have to pay 12 Euro 'costs' – it is also stated on the overview on my computer screen. Have asked the ING for what because that amount is not mentioned in their payment terms. The answer is that this amount is deducted for international payments (and interbank institution) and that amount does not go to ING nor to the Bangkok bank.
          Of which act….

          • RobN says up

            Hi Chris,

            what I described is arrangement from the Netherlands to Thailand. Otherwise I have no experience with it. Just hear a question and if you can't / don't want to answer it, I understand that too, but isn't it possible to have the amount mentioned immediately deposited into your ING account in the Netherlands instead of transferring it from Thailand?
            Just called ING and they claim at high and low that ING does not charge any costs for the amount received!

            • chris says up

              Dear Rob N.
              I have been working in Thailand for 8 years and receive my salary here in Bahts, but have to pay alimony every month in the Netherlands. ING charges me 5 euros because I divided the costs between the sender and the recipient of the money. (in both cases that's me). As mentioned, an additional 12 euros will be added, which will be deducted immediately from the amount transferred. The only other option is for me to drop all charges into my Bangkok Bank account. They then charge 1050 Baht as standard. (= approximately 26 Euro). That's about the same as 12 euros + 5 euros + 300 baht.

              • RobN says up

                Dear Chris,

                ok get it. Know the phenomenon of sender and receiver because that also applies to me, from ING to Bangkok Bank.

    • Freddie says up

      Dear Soi,
      I appreciate you coming back to the ING story and putting the ball in my court to some extent.
      As mentioned earlier, I have also spoken to an ING employee about the cost division of the transfer from NL to Thailand.
      We sat in his office and he checked everything and came to the conclusion I mentioned earlier. Namely: sending money with the BEN option also incurs costs.
      As a result of your response, I have now thoroughly studied everything again and I must admit that I was wrong, sitting.
      Soi and other blog readers I misinformed you, my apologies.

      • self says up

        Apologies accepted of course. Very sporty; So you can see that not all employees are aware of all regulations. Taking control of your own affairs is and remains my motto!

  4. Jogchum says up

    I have had my AOW deposited into my bank here in Thailand for at least 3 years. The SVB (Roermond) did ask for the
    bank code. Transfer costs are very low, only 45 euro cents. Normally the SVB made mine
    AOW is always transferred on the 23rd of each month to a bank in the Netherlands.
    Never have any problems!! I get my private pension from the wall with my debit card, just like we do in the Netherlands
    say. Have asked my company pension fund to deposit it directly into my Thai bank as well
    but the costs are higher than when I use a debit card.

  5. Erik says up

    ING has changed the rules, at BEN they indeed no longer charge anything for outgoing money. I'm reading it for the first time, it must be true. It used to be at least 6 euros. If you want to check that, ask the Thai bank for the 'fax' from the head office and then you will see how much has been received in euros.

    Kasikorn Bank has the rates on the website. Kasikorn charges a fixed amount of 500 baht as an exchange fee for an amount from a foreign country.

    If I sit down at the PC on Monday morning and make a transfer, it will be in my account at Kasikorn Nongkhai before 15 p.m. on Tuesday, provided that it is on normal working days, I take that into account.

    Costs of 35 euros sound like new to me; I have no experience with that.

    I receive my AOW and my pension in full on my ING in NL. I decide when I transfer.

  6. Sudranoel says up

    Do that regularly via ABN / AMRO no problem costs 5,50

  7. Dirk B says up

    Of course ING charges the bank for sending money.
    By the way, EVERY bank does.

    Why not save your money in Europe for 5 or 6 months (preferably longer).
    Then the charged costs melt like snow in the sun, because you limit your transactions.
    Logical right….
    You make the first transaction with your savings, which does not generate any interest.

    I don't know of any bank that works for free.

    Regards,
    Dirk

  8. For me, the best thing has turned out to be the 10 years that I have lived here: Transfer money in Euros (or have it transferred) to a Euro account at Bangkok Bank and then top up your Thai baht account yourself via internet banking if the Thai baht is favourable. (In recent years, the fluctuations are much less than years ago and the latter does not bring much benefit)
    My pension fund transfers free of charge. If this is not the case, AOW and Pension to a Dutch bank account and then transfer it yourself (by internet banking) to the Euro account in Thailand.

  9. Harry says up

    Every official must always motivate his decision, including the SVB if they still do not transfer directly to your Thai bank account after so long. Otherwise to the administrative court.

    ING: as an importer of food from Thailand you have to pay for it, with money. Recently, a transfer was stopped by ING (according to them by the Thai receiving bank) because the description contained the word: “CRT” (from cartons = boxes). Sounded an alarm for dubious money transactions. I've been doing that since 1994.

    Result: the supplier did not release the container in Rotterdam, so the container could not go to the customer, so special action missed. Customer now rejects the container. Damage: approx. E 25.000

    Yes, there are many obscure reasons why things can go wrong. hold the bank accountable.

    • Nico says up

      Has nothing to do with the question, but is important for you:

      Make international payments via LC with a payment time of 90 or 120 days.
      If you have a relationship with a supplier, he will release that container, because he is assured of payment. An LC (letter of credit) is guaranteed by a bank.

      Greetings Nico

  10. Hank b says up

    I have also been transferring my AOW from ING to Kasikornbank for years, as mentioned above it takes at least two days in my account, split the costs together, ING then charges 6 euros, and Kasikornbank charges 500 conversion costs, but better than the ING Bahts to have it transferred, they charge too much in exchange rate.

  11. Marcus says up

    Why would you make it so difficult?

    There are a number of problems and losses that you can avoid.

    ATM is of course out of the question, 180 b, limited withdrawal, wrong exchange rate etc.
    VISA, Matercard etc. for money, you must be crazy, 3% currency exchange rate, wrong exchange rate etc.

    SVB transfer, do you really want to know that much about you, apart from costs and mistakes

    Rabo bank, occasionally transfer a relatively large amount, say once every six months, gives interbank exchange rate and 10 euros or thereabouts costs.

    e can also arrange “drawing rights” with say channel island banks, for those who have this kind of account. You can then write and collect a personal check at a very low rate and the amount will also be debited weeks later.

    If you occasionally do work outside Thailand, like me, then directly to Thailand bank with the bhetaleing, not through EU, given the leaky banking system which could cause you problems later

  12. I also have bad experiences with ING Bank.

    A working for two and a half years to make an old account active and usable again via the internet at my Thai home address. Ridiculous and sometimes very illogical so-called safety clauses. Also recently made a transfer that was debited from the balance but did not appear in the list of transfers.

    Furthermore, regarding transfer costs: for each bank, these change “step by step” with the amount of transfer. So let's figure out which transfer frequency and amount is the most affordable.

  13. Of course, the bank does not work for nothing. But the most unfavorable thing is to withdraw Thai Baht from your Dutch Bank account with a credit card or a bank card in Thailand via an ATM machime (ATM). You become three, take your pick” extra costs 150 Baht, the normal costs and the exchange rate is much less favorable than with banking. (the last time I did a test, the costs were 16% of the withdrawn amount) By my bank account, on average less than one percent.
    Even at that one ATM machine, I forget the name (Aon??) it is still expensive.

  14. it is says up

    The pin costs of a Dutch bank account have been increased to 160 baht in Thailand
    Aeon, which did not charge costs for a long time, has also been doing so for some time.
    Withdrawing from your own Thai bank in Thailand is free (in your own region).
    The most advantageous is therefore to transfer Euros to your Thai account and the costs for the recipient (BEN),
    although sharing costs between the Netherlands and Thailand (SHARE) does not matter much or nothing.
    When transferring the largest possible amounts, the costs are negligible. Pins in Thailand,
    and certainly smaller amounts, from your Dutch account is very unfavorable.

    • Henk says up

      Debit card costs are not 160 but 180 baht. I also try the cheapest way you mention, but that regularly goes wrong, and the amount is refunded after deduction of € 35 costs. While the data in the foreign address book is guaranteed to be correct. ING does something wrong and collects € 35! That's why I'm angry!

      • rebell says up

        Debit card costs are 150 baht at the Bangkok and SCB. And I get that 150 baht back from my bank. I've mentioned that many times here. Anyone who still doesn't understand this is just their own fault and can happily muddle on.

        SVB Problems? On assembly line. This year, for example, no life certificate papers received. A threatening E-Mail from my side was enough. The day later I had a printable copy in an E-Mail. It is better to become a member of a ping pong club than to deal with the SVB.

        • LOUISE says up

          @Rebel,

          Get a refund from the Bangkok bank??
          I've never heard/read of it.

          Would you like to explain this??

          Thanks.
          LOUISE

  15. grain says up

    I stole my received pension(s) from Rabo in a (savings) account and transfer it to the Thai bank account once every xx months. Do that via internet banking no problem small costs. Make sure that you use the correct BIC code and that the transfer ends up in the correct (Thai) bank account with the correct name. In other words, the ascription must be exactly the same as in the THAI booklet.
    Tip. If it went well the first time, enter the addressee in the bank book of the Dutch bank. Then you always use the same data.
    Tip; use as description payment condo. Can always come in handy later if you have to prove that the money does indeed come (cleanly) from the Netherlands.

  16. Henk says up

    I have also heard from others who have problems transferring from ING to Thailand. Apparently it hurts ING if you declare the recipient's costs. Then the transfers go wrong. I'm not a banking novice, I worked at ING for 22 years! I requested the MT 103 of the last transfer, of € 10000. It turned out that the money had gone to UNICREDIT in Munich, among others! After I got the amount refunded minus €35, ING claimed that my Thai bank had refused the amount and that it had charged the costs. My Thai bank has examined the MT 103, and informed me that it is full of errors! I was assured that they had seen absolutely nothing from ING. In short, ING is simply wrong. I have had a lot of contact with customer service, they come and go. The case is now being re-examined. Of course I can just pay by card, but I think the amount of 180 THB per transaction is too high. Moreover, while the rate is well above 44 baht, the Thai bank currently calculates a rate of 42.70 here. (PIN two days ago) I think it's normal for banks to make money from transfers, but in my case it smells like Mafia!

    • Gerrit Jonker says up

      I also worked at ING for +/- 30 years !!

      Every 3 months transfer an amount in Euros to my bank in Thailand. bangkok bank
      For about 10 years now.
      Never had any problems

      If all information is entered correctly, the money will be in my bank account in Thailand the next day. By the way, if you transfer once, the data will always remain available online.

  17. adje says up

    Hi, I see that the discussion is already about all sorts of things and that there are very few who answer your question. The first time I transferred money from my ING account in the Netherlands to my wife's account in Thailand, it also went wrong. I got my money back and then paid a 35 euro processing fee for that as well. It turned out that I had not filled in all the details correctly. I then had my wife ask for all the details from the bank branch and nothing ever went wrong after that.
    Make sure you fill in all the details correctly.
    A. The name of the beneficiary must exactly match and the account holder.
    B. Place beneficiary. Enter not only the city name, but also the province. Place names often occur in several provinces.
    C. Recipient account number. Speaks for itself
    D.Bic bank beneficiary. Ask your bank. In my case the kasikornbank is KASITHBK.
    E. Beneficiary Address. Address as on the statements. Otherwise, ask your bank
    F Name beneficiary bank. Ask your bank. Branches often have their own name.
    My branch was called Kasikornbank PCL.
    G. Bank address. You should also ask the bank about this because it is not self-evident that this is a street name. For example, my sofa is located in a Tesco lotus in Ban Pong. The address I had to use is Tesco lotus Ban Pong Branche.
    F Place bench. Again state the city and province here.
    My advice: Ask your bank for the details and it can't go wrong.
    Good luck, Adje

  18. BerH says up

    Hi,
    The discussion is only about the ING. What about other banks, for example Rabo or ABN. Isn't it wise to ask here in the Netherlands how you can best act before you go to live in Thailand?

    • Henk says up

      That's what I asked ING! They don't help me with that! Try again, was the reply.

  19. Christina says up

    If you still have family in the Netherlands, let them communicate for you via an authorization.
    Incomprehensible because this kind of thing has to be arranged within 4 weeks.
    Mail again to the SVB and explain that you no longer accept this, of course formulated differently. And look it up there. It helps, I recently had something going on myself, lasted six months, but now it has been resolved, received a small compensation for this.

  20. Pim says up

    It's about time we stopped taking this from the banks.
    It's getting worse and worse what you have to do to get your own money.
    The times are over when the banks begged with nice interest to save your money with them, now you are obliged to have your salary put in a bank.
    In addition, you now have to pay to remove it.
    They may be shocked if everyone starts to remove everything within a few days.


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