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Home » Reader question » Reader question: Problems logging in at ING
Reader question: Problems logging in at ING
Dear readers,
Log in ING Bank, this topic has been discussed before, but I can't find it again. I can no longer log in to ING, after password and password comes the message: YOU CANNOT CONTINUE. After that you can only contact ING in the Netherlands, nothing for Dutch nationals residing abroad.
Tried to contact them via Facebook, but it didn't work. People were talking about TAN codes that I don't have. Can anyone who had the same experience shed some light on this?
I'm 87 years old, don't have a smartphone but I do have an iPad.
Thanks.
Regards,
Anton
I had the same problem. Solution: that page refers to a chat option. You can post your question there and you will receive an answer within x hours. Although the problem could not be solved, I did receive an answer, which eased the pain somewhat. I don't know whether the Tancodes have been abolished and you have to purchase a scanner. You will receive a PIN code. That went wrong for me, because when I think of PIN code I think of the code you use to withdraw money. It was therefore refused, after which the scanner was blocked. A new code could be sent, but then you need an address in Thailand where you will be when it arrives. So not very suitable for a backpacker. That code could also be sent to your phone. Only, they no longer had my number after xx years as a customer. This should have been reported again when purchasing the scanner.
If you can receive a tan code via your mobile, I think it is quite easy to solve.
Install the ING app. You will receive a tan code via text message and you're done.
The ING website explains step by step how to proceed.
If you then want to log in via the normal ING website, you must confirm this via the ING app before you can actually log in to the ING website.
You will receive a Tan code via text message, log in to the ING app with your personal pin code that you have created and then you will receive confirmation that you are logged in to the ING website.
You don't need a scanner.
Here is another link for an even better explanation.
https://www.ing.nl/particulier/mobiel-en-internetbankieren/mobiel-bankieren-app/index.html
success
Tan codes no longer work with ing. everything goes through your mobile app so as soon as you log in to your computer it asks to open your mobile application on your phone. As soon as you are logged in to your mobile app, confirm this, then a pin code follows that you must enter and only then are you logged in to your computer. Extra security from ing
Dear Anton, Internet banking is becoming more and more difficult and complex. This is becoming a problem, especially for the elderly. In the recent past you have probably been able to log in effortlessly with a login code and password, after which you have had access to your bank details.
So far it hasn't changed so far HOWEVER now you have to confirm your credentials with the app.
The app must be installed on a smartphone or tablet. You wrote that you have a tablet, if it is not too old, you could install the ing app on it. Tablets older than about five years no longer support the installation of the latest apps and you can get stuck with that. Then it will be a matter of purchasing a modern telephone or iPad. If you are successful in installing the app, you must provide a five-digit PIN to use it and enter it every time you use the app. So remember it, or give it a place on paper that is known only to you.
Considering your age all difficult, you may be able to find someone in your immediate vicinity who can install the app on your tablet for you and explain it. Never disclose login codes to third parties.
In principle, it remains a difficult story, but maybe you will succeed. Success with it…
Since Anton is 87, perhaps it should be mentioned that the app can be found on “playstore”.
An icon on the desktop. Then search for “ING banking”.
Indeed, the tablet or smartphone cannot be too old.
Initially, start-up from the app, the app is also secured with a fingerprint, which you must enter in your tablet or smartphone. This way your app is secured.
Then you also have to enter a pin code (choose yourself), which must be known on the app, that is not your pin code that you use with your card (so you can, because you can choose yourself), but a separate pin for the app.
You can also use the app to start up your “mijn ING”. You enter your login details and then have to confirm in the app. After that you can continue online.
There is no point in delving further into tan codes, as these are going out. Maybe it's already that far and Anton has such problems with it.
You can read more about this on this ING site.
https://www.ing.nl/particulier/mobiel-en-internetbankieren/internetbankieren/mobiel-bevestigen/index.html
Anton has an iPad, so I think he should click on his tablet on the App Store icon (light blue square with a white A in a circle and the text App Store below it).
In the App Store, click on the Search icon (magnifying glass) and type in the search box: ING Banking
The latest version of the ING Banking app(lication) for iOS released on 18/12/2019 is version 4.11.1 and requires iOS 10.3 or later.
The iOS version of the iPad can be found at Settings->General->About
I couldn't find older versions of the ING Banking app that are suitable for older iOS versions on the internet.
Before activating, he can e.g. watch this video:
https://www.youtube.com/watch?v=p8IQ-ikfthw
Ing app on phone or iPad always works for transfers. Ing debit card works, my experience, always.
Ing card in ATM often Max. 15.000 sometimes 20.000, depending. from the Thai bank.
Same with Rabo, only with atm Max 20.000.
I don't understand the problem, I have been logging in Thailand for years.
To log in, you have created a 5-digit code, which is not the same as your pin code. If you can log in in Holland, you can also log in in Thailand.
Cees, your answer to the question will not help Anton much. Understand that older people like Anton usually have trouble using a computer. In the Netherlands there are certain locations where elderly people can be shown their way. In Thailand you have to go to a blog like Thailandblog for help!
We are talking about an elderly person here.
I think it's great that this person can handle the internet.
It is not easy for everyone and people forget that there are also older users.
It is all easy to digitize everything, but one should also take into account the digital illiterates. And that is very often lacking today
dear Anton
I have very good experiences with ING. Not so long ago I had my address transferred to an address in Thailand in order to obtain my codes and then later everything was back to NL. In my opinion, ING is the only one that also takes care of its customers abroad. If you live near Udon I'll be happy to help you with it. my email address [email protected]
greeting
Jan
Dear Anton, I also had the same problem 1 month ago, but with the scanner. After entering the wrong pin code 3 times, the bank indicated that I could no longer log in. Called ING twice and explained that I was abroad for another 2 months, but no excuse, I should have left a telephone number. I could solve it if I was in NL,
At the scanner was a letter with how everything worked, but nothing was said about a telephone number that you had to leave.
They have abolished the TAN codes and now you can make your transfers with a scanner (if you want one).
I read that the bank wanted to send Rob a new code, a pity that I was not told, I do have an address in Thailand, so that would have saved me a lot of trouble.
Greeting.
Dear Anton, it has just been made much easier.. if you use the app. of ING on your phone, it's only 5 digits you have to enter and you're at your data. Find that app. just at play store. Good luck
Dear Anton, if you live in Hua Hin, I would like to help you. The app is easy to install and then the rest is self-explanatory.
Maybe take a modern bank that works without those worn-out tan codes. Or just call ING? Could that be a solution?
Indeed, the ing no longer works with tan codes. Install the ing app on your phone or tablet. And make yourself a 5-digit number that you can use to log in. Then you can perform all actions.
To activate the scanner with PIN for the 1st time, you do need a TAN code.
If you have lost your pin, that happened to me because PIN of 5 instead of 4 digits, then you have to set the scanner again for this new PIN and therefore need a TAN code again.