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Home » Reader question » Reader question: Experience with credit cards from banks in Thailand?
Dear readers,
Who has experience with credit cards from the major Thai banks? They want to offer it to me.
Do you get a good overview of transactions? What are the costs for the card or transactions?
Up to what maximum can a credit card be used outside Thailand?
And is there a good guarantee scheme if something goes wrong with the card?
Thank you for your response. greeting,
Chris
Hi Chris,
I will tell you my experience with 2 banks in Thailand regarding your question about a possible credit card.
Kasicorn sofa.
I have been affiliated with this for almost 7 years and, among other things, the payments for my house have been paid through my account with them, so people could or should have some insight into my financial "goings and sailing". In 2012 I asked through the office in Pranburi about the possibility of applying for a credit card and after some extra explanation, people thought I meant a debit card, I was given a list of what I had to hand in and that was quite a bit.
When I came back 2 days later with my pile of papers, which I had to sign all 1 by 1, I was informed that I would receive a message within 4 weeks whether I would be eligible and I was already disappointed because I really thought that people I had told them 2 days earlier that this would not be a problem because as a permanent resident with some assets, a work permit, a house and whatnot, I could enjoy the confidence of a financial institution such as Kasikorn bank.
After 4 weeks no message as you could usually expect in Thailand and so I drove to Pranburi asking why? Wait a minute sir, we are working hard on it and you guessed it, after several phone calls and after about 16 weeks a rejection without reason and with the statement that communication could not be made about it either, as if that were possible in other situations?
I then informed the manager of the Pranburi branch that I would cease all my activities through Kasicorn and that I would look for another bank. He didn't even blink his eyes and said hello to me.
Siam Commercial Bank (SCB).
After making inquiries left and right at some banks, I received a positive answer from SCB to my question for the desired credit card and after leaving a briefcase full of documents and copies here again, I also got, in my opinion, , far too long processing time then finally my credit card.
It immediately turned out that my name had been written incorrectly on the card, despite the 5 or 6 copies of my passport that they needed from me when applying. Of course I went back to the bank and was told that they would apply for a new card. 3 weeks later the time had come and after paying 175 Baht I received a new card with the correct name. Of course I did not agree with the 175 baht for the new card because the bank had "made a mistake" and after some back and forth discussions I would get it refunded to my account and I have been waiting for almost a year now.
Making mistakes in Thailand can only be farang and certainly banks or consider themselves flawless here and rise above all norms customary in the west is my experience! You could call it feudal?
I would almost forget to mention that I had to deposit 100.000 baht in advance into a blocked account, so I do not have the booklet in my possession. The fixed interest rate is 3.46%, so that's not bad in any case.
You would think 100.000 baht deposited, so this is the maximum amount that can be withdrawn per month, but that is not the case. The maximum that I can pay per month via the card is only 50.000 and I believe that this is kept up to date because I have experienced that an amount of 23.000 + Baht was collected by an airline and that a hotel wanted to collect another 30.000 Baht through my card and that didn't happen because I was over the limit. You can imagine that it is not a pleasant feeling when you are paying at the reception of that hotel and that this does not work. Incidentally, my credit on the current account at the same SCB was more than sufficient.
Fortunately, I still have my Dutch credit card and I advise everyone not to cancel the Dutch bank account when they go abroad because it is not easy to open a new one as a non-official resident of the Netherlands!
When I returned to Thailand I immediately went to the SCB with the announcement that I would like to be able to take up to 100.000 in the sequel and without batting an eyelid I was told that that would not be possible. After a nonsensical discussion about whose 100.000 Baht it is on the blocked account, I gave up and now I also classify the SCB bank among the feudal companies of which there are still far too many in Thailand and such as the telephone companies, but that's not what it's about now.
In short, you could say that I only have a debit card on which I have deposited 100.000 Baht, but I am only entitled to withdraw 50.000 Baht per month.
Yes, customer friendliness is still far to be found in Thailand, except for the usually meaningless smile and I console myself with the thought that in the (near) future this attitude will lead to customer loss and perhaps to a well-deserved bankruptcy?
When I have time again soon and especially, I will visit some banks again to ask whether they might be willing to provide a real credit card and then follow the Western example. When found I will gladly withdraw my funds from the SCB again and I will maintain the bills by means of a meaningless amount of 100 Baht in the hope that I will put them on pointless expenses.
I hope my experiences will help you and if someone has a good tip I am very interested?
I received a credit card at the SCB in the same way. I was informed in advance that you can only withdraw half of the deposit. Now 2000 Thb was recently debited from my savings account at the SCB. After some searching “about half of the credit card debits, just like my other mail, do not arrive” it turned out to be a Fee for using my credit card. I went to the bank to cancel my credit card because I am not going to pay 2000 Thb for a credit card that I use occasionally. In the bank a mobile phone was called to the SCB in Bangkok and the mobile phone was handed to me. I was asked for various information such as date of birth and that the 2000 Thb would be refunded. And indeed the amount was refunded. I have tried to ask what the 2000 Thb was actually for and why I get it refunded. Since no one could explain it to me, I left smiling to avoid losing face for the Thais.
The problem with credit cards is what they skim. Visa 3% on a not quite good exchange rate. Matercard 1.5%. Then what the shop has to hand in. Amex 7% which explains why you get a bigger discount if you pay in cash. You quickly lose 10% in total. Department shops, hotel, upmarket restaurants, fine lose 3% or 1/5, mastercard. Open an account at Citi Bank, market interest rate, now 2.5 to 3% if you do not go below 2 million baht and no ATM withdrawal fees. Then you transfer money via your Dutch bank and pay a typical 10 euros for it
Dear André,
Thank you for your extensive experience with the Thai credit card. I already had a suspicion about what was going on.
If I don't get any positive responses to my questions, I'll stick with my Mastercard from a Dutch bank.
I myself have worked in the Netherlands in banking and insurance companies and I am always amazed at the dilettantism of Thai banks and insurance companies.
Hi Chris,
You're welcome and here's another example of what you call dilettantism with a difficult word.
As you may know, I am active in insurance together with my colleague in Thailand.
It regularly happens that a foreigner wants to get rid of his Thai agent who does not speak at all or who speaks insufficiently after having insured the car “free” for the first year via a so-called policy that the dealer has given in the stomach when buying a new car. .
In order to stay with the same company and thus make use of the no-claim discount, according to the OIC (Office of Insurance Comission) rules in Thailand, a so-called Agency Transfer Form must be completed and signed by the customer/client. It must then be sent to the “old” agent for approval so that the customer can transfer to the new and desired agent. Our experience is that no Thai agent gives his approval, which is perhaps understandable from his, but usually hers point of view.
Can one imagine how such a situation in the Netherlands, for example, will be brushed aside within 1 day, where the customer is rightly king and not the agency or contractor in question.
Fortunately, in most cases we can negotiate better conditions through another company, but it makes you think about how people still live in the past and therefore still muddle about here.
Of course, this also sometimes has its charms and advantages and we should not lose sight of that, I should add right away.
NB: In most cases a discount can be obtained when the “free” insurance is not purchased from the dealer and more often your insurance agent can make a better offer and within the dealer's stipulated discount. Always ask for the English-language policy so that you can read what is covered.
Hello Andre,
You gave great examples from your insurance experience.
I have one too.
A bank wanted to sell me Accident Insurance. To make the Thai conditions more readable for me, a summary of the policy conditions and cover had been made in English. It was written a bit clumsily, but I thought the best policy cover was “in the event of murder or manslaughter of the insured, he has rights to physiotherapy, among other things. How happy can you be with that.
Again a simple question from a not so highly educated person in this Forum.
What is Dilentatism?
Please forgive the spelling mistakes.
But in my professional branch or in a good Dutch field I can also come up with many difficult words.
Finding out is simple these days, look on google or something and you know what it's about.
Do you know a lot about technology, what a waste gate is for diesel trucks.
Please keep using common Dutch words that even simple souls like me can still understand .
I hope that is not asking too much .
Again with Mvg Jantje from Pasang.
@ janbeute If I come across a word that I don't know, I log in to http://www.vandale.nl/. That's a free dictionary. Very handy. I also sometimes look at it to check the spelling of a word. Van Dale says about a dilettante: amateurish or superficial practitioner of art or science.
Chris,
I have 2 thai credit cards and 1 from CItibank.
The Thai credit cards are from the UOB bank and Central. Have not had any problems with these cards and the so-called credit limit is 3x my monthly salary, which seems to be common. I can use the cards worldwide, but I don't use them for pinning.
For larger normal payments I usually use my Thai bank card, but through Kasikorn I also have a virtual Visa debit card, which is exclusively intended for online payments. At the time, this was recommended to me by a friendly helper from the Kasikorn helpdesk to verify my Thai Paypal account. The card is never printed and all data such as number, expiry date and CVV can only be seen after SMS verification in the online banking section. The card details can be used for many online services, except for some reason not when booking tickets with airlines. You can request it online for free and will receive all information within 12 hours. The limit is adjustable. I hardly ever use it, but it is useful as a backup, because if you don't physically own something, you can never lose it ;). Also useful if you exceed your limit on holiday with your normal credit card, you can simply pay for your hotel via Agoda, for example.
Hello Peter,
Do you also get a good overview of the transactions by credit card from the UOB Bank? And does that bank charge per transaction?
I don't have a Thai credit card, the ING one is fine.
But according to my experiences at Bangkok Bank, customer friendliness and service are hard to find. I have 2 checking accounts with 2 ATM cards at this bank. One opened in Phucket and one in Khon Kaen. For 6 months my account in Khon Kaen has a large sum of money waiting to be transferred to a deposit account with higher interest. Do I have to close the account in Phucket before I can make that deposit, they don't allow 2 checking accounts. I have to visit a branch in person for that to be lifted.
Protests that I am now temporarily staying in the Netherlands and that in civlilzed countries like the Netherlands you can transfer money from your checking account to a savings account without any problems and that you can open and/or close (new) accounts via the internet are not answered.
Protests that I now suffer a significant loss of interest due to their conditions, of course, do not
If you want to avoid the problems and do not use the credit card as credit, the moneybookers card is an ideal solution
You can use all things that a credit card has up to the balance you put on the card.
In the event that you have to put 100000 bath apartment to obtain a Thai credit card, you are easier.
Deposit money via ideal.
For information http://www.moneybookers.com
Link to PayPal and your own account.
Address verification and done. Annual costs 10 euros
Is seen as a full-fledged card. Payment of tickets, hotels via booking, for example. Com etc works just fine
I also once applied for a credit card at the Bank of Ayutaha in Thai this bank is called yellow color Krungsri.
Wasn't a problem for me then.
I have been a customer of theirs for many years and it is a very good bank in my experience, after all the years that I have lived here in Thailand.
Also have an FCD account running and works perfectly.
Have had very bad experience twice with the Kasikorn and I will NEVER come back here.
However, never use the credit cards from a Dutch bank.
Only have them in case of an emergency or to rent a car abroad from AVIS or HERTZ BV.
I would also like to add that where I live , I also have very good experience with TMB bank and Tanachart bank , also for a few years .
Good service and friendly staff.
But Kasikorn bank, never again had a very bad experience with my wife, by the way.
Mvg Jantje from Pasang.
Moderator: Comments without initial capitals and periods at the end of a sentence will not be posted.
Hi Chris,
Indeed, receive a monthly overview of all transactions and the bank does not charge me any costs. I have a Platinum card there and in some cases it gives nice discounts.
Also, if I spend a minimum of 100,000 baht per year with the card, I will not be charged for annual renewal. That is also the case with my Central Card. And you save points.
Smaller stores often prefer to see cash and sometimes want to charge 2 or 3 percent extra, because they owe that to the credit card company.
Thank you everyone who responded to my questions about credit cards from Thai banks. It seems that the UOB Bank is the only one that arranges everything well for the customers.
For the time being I will stick to my Dutch Mastercard
I read here again a lot of positive things about UOB bank.
Or United Overseas Bank.
Comes from original Singapore.
Formerly called Bank of Asia.
Was a member of the ABN Amro bank group.
Yes , had no success with the abn and was sold to UOB .
Had a bank office in Pasang where I live .
Seems like a ghost house now when I pass by it almost daily.
Is now closed , and why is not so popular anymore in Thailand .
My wife already had a very bad experience with this bank or ASIA at the time.
Mvg Jantje.
Moderator: Please stay on topic.