Dear readers,

More than a week ago (for the first time) I sent money via ING to Siam Commercial Bank, to my girlfriend's account. She has received nothing. Everything checked whether name and account number is correct and that was good.

Has anyone else experienced that? What can I do best?

Regards,

Marco

42 responses to “Reader question: Money transferred to Thailand but not arrived”

  1. John Mak says up

    Seems to me to contact the ing bank

    • geert says up

      sent the girlfriend an SNS pass
      transfer the money to it
      I can check if I want how she handles it
      never had any problems with it
      the ideal solution for me

  2. Bert Schimmel says up

    Contact your own bank immediately, if your bank's service is good, they will investigate. I have experienced the same with sending money from the Netherlands to Cambodia. My bank then reversed the transfer and transferred the money back to my bank account.

    • Cornelis says up

      Yes, of course to your bank - no one else can help you. I have to say that it took me almost a week to arrive the first time. Then always within 2 working days.

  3. Frank says up

    Check with ING, they can trace it. And in a possible follow-up use Transferwise: no crazy high storage or bad exchange rates and from NL to Thailand the money will be in the Thai account the next (or if you do it early, the same) day.

    • Georges says up

      Indeed Transferwise = very good and correct.
      Ing and Fortis and other banks charge far too much commission.

  4. Cees says up

    I also experienced that, also at ING.
    Contacted ING and they have investigated. They could tell me that the money had arrived at the bank in Thailand. In-laws informed and 1 day later the money was right.
    Also experienced once that the bank in Thailand informed sister-in-law that less money had arrived. Contacted ING again and asked for the costs for the transfer. Was the same as before. Contacted the bank in Thailand : oops made a mistake, corrected and the family received the correct amount.
    Incidentally, easy to prove for me: I always transfer the amount in THB, no whining about unclear exchange rate.

  5. Dolphin. says up

    You should never transfer money through your own bank!
    Firstly too expensive, bad rating, takes too long and on top of that money hasn't even arrived yet?
    Visit Transferwise.com !
    I have been sending money to Thailand (online) for years.
    1. reliable ;
    2. fast (normally 2 to 3 days);
    3. cheap ;
    4. very good rating ;
    5. NEVER had any problems with it!
    DO IT and leave your own bank out!
    chokdee khrap,
    Dolphin.

    • tooske says up

      Well well,
      Why are you not allowed to transfer money through your own bank, are you sometimes afraid of the tax authorities.
      Every month I transfer my pension from ING to my Thai bank, booked before 11 a.m. Dutch time, then transferred to my Thai account at 9 a.m. the next morning.
      Always transfer in € and the costs per transaction are € 6.00, there is nothing wrong with that.

    • l.low size says up

      Via my SNS bank to the TMBank so far, never had any problems in all these years.

      Sometimes within 1-2 days. (Note Thai or Dutch holidays, etc.)

      Expenses € 5 per time!

    • RonnyLatPhrao says up

      Point 3 is incorrect.
      It is not cheap. About 70 Euro for 10 000 Euro.
      However, due to the high exchange rate they give, that is canceled and you still benefit from the banks.
      Yes I also use Transferwise.
      Never any problems.
      Can recommend.

      • RonnyLatPhrao says up

        By the way, you can also hedge against sudden price drops. If the price suddenly had to drop at a time, it will not go ahead if you want, and you will get the amount back into your account. You can set the amount yourself.

      • David .H. says up

        Transferwise is only cheap for low amounts, I made my calculation that for a 3 monthly pension amount they are much more expensive than my transfer bank...... for high amounts, banks are cheaper because they usually have a limit on transfer costs
        .
        But if, for example, you transfer 100 euros to a Thai female person … well then transferwise is more favorable (lol)

  6. Wiel says up

    Dear Marco

    International transfers can take several weeks, in my experience too!
    Because , especially when transferring large amounts , there is a check .
    At the time, payment was made via Frankfurt!

    Good luck

    • Fontok says up

      Never had to wait longer than 3 days. I haven't seen those weeks of waiting happen yet.

  7. adje says up

    Experienced a few years ago. I had not mentioned the address of the bank branch. The money was refunded after about 3 weeks with the announcement that no branch location or address was stated. Apparently only account number is not enough. I would be patient a little longer. If you don't have it back after 4 weeks, send an email to their head office.

  8. Bob says up

    First of all, it is important that the correct International code has been used. It ends with XXX

  9. henry says up

    it may be that it takes a little longer, we have also experienced
    It might also be useful to open a new bank account in the Netherlands and activate your card request at an ATM and possibly send it by registered mail, of course, or bring it yourself.
    Then you can transfer money via internet banking and your girlfriend can pin the card so that she does not
    in the red we have been doing this for years, it just works well

  10. Henk says up

    Very annoying.
    Next time do it via “TransferWise”, fast-good and reliable.

  11. john sweet says up

    i transferred 2000€ after our daughter and it never arrived.
    after complaining to Rabo I was refunded € 1880,00
    the 120 € had been charged by the Thai bank for the investigation after our daughter's account number where she had received her study money from us for four years.
    Rabo's answer was that there is nothing they can do about this.
    I now have another solution for her and she can just pin with my wife's card.
    Thailand is beautiful and sweet but I will never understand them.
    just another high-ranking bank clerk who has tried to pocket the money but gives the excuse that the four-year-old account number no longer exists.
    I left it at that and learned a lot.

  12. Pierre says up

    I gave my girlfriend a prepaid credit card in my name, I have full control over this through an app. She can pin in Thailand after I have put money on it. This is much cheaper than via the ing bank, they ask a lot of money to transfer.

    • ton says up

      2 stone
      Which credit card is that? Not for a friend but for another reason this would be useful to me (ajmdonders@yahoo,com)

      • Fontok says up

        https://www.google.nl/search?q=prepaid+creditcard
        https://www.anwb.nl/creditcard/prepaid

    • RonnyLatPhrao says up

      And pins are free?
      You call that control. So if she collects 1000 baht, it will cost you 200 baht. Top.

      • Fontok says up

        Exactly, and we are not even talking about the exchange rate and bank costs in the Netherlands. I had done that first, but she started withdrawing small amounts of money. I spent more money on transaction costs than the amount that was debited. They just don't understand that they suddenly have to withdraw 400 euros. So now that's just depositing it into her account in Thailand.

        @ton amjdonders. You can find and purchase prepaid credit cards all over the internet. Even the ANWB has them.

      • Kevin says up

        Also not true with the Aeon that is only 150 baht.

        • RonnyLatPhrao says up

          Happy…. everyone to Aeon because there you will only be scammed for 150 Baht….

    • RonnyLatPhrao says up

      If you want better control over her spending (I understand that this is unfortunately necessary for some) you can also do the following.

      You open an account in Thailand yourself and put an amount in it that is intended for her for the next month or 2, 3 subsequent months or even more ... depending on your financial capabilities.
      For that large amount you only have to pay costs once instead of transferring that amount in different spreads.
      She can't handle that, because that's your Thai bill.
      You then transfer, for example every week, a certain budget from that Thai account to her Thai account. Easily done via internet banking from Belgium or the Netherlands.
      For example, you force her to work with a weekly budget, if she does not have that discipline herself.

      For some, it sometimes happens that once a monthly amount has been paid, it is sometimes completely withdrawn from the account the next day (also under pressure from the family of course) and it is then used up in no time.
      For the rest of the month it will be knocking the chin, or knocking back at the boyfriend's door.
      Transferring such weekly amounts can be a solution to spread the monthly amount over several deposits per month, so that money is available to her throughout the month.
      For example, you can transfer an amount every Monday or the 10th, 20th and 30th of the month. What you want.

      I am against too much control in principle, but I also understand that some need it.
      Sometimes the family's pressure is also high, and that way she can also defend herself by saying that the money is only available on a certain day(s).

      Think that this will also be much cheaper for you than working with such a card, because that also costs a lot.
      If she withdraws money from her Thai account, it costs nothing or it had to be outside her banking region.
      I think you will save a lot of money with this.
      Moreover, you will have an account if you go to Thailand yourself. You also don't have to use your expensive card and your money is safe (I hope)
      Maybe just search for a bank that wants to open an account for you, but try different ones. Usually it works out somewhere. If the counter clerk says 'no can', ask for the manager 😉

      Closing comments
      And yes, of course there are also Thai women who can work very well with a budget and who do not need such a thing.
      Let me be clear before I get everyone all over me…..

      • chris says up

        I have a Thai account, but I cannot transfer from the Netherlands because my AIS SIM card does not work in the Netherlands and therefore I do not receive the SMS code. is there a fix for that?

        • RonnyLatPhrao says up

          Mine is from TRUE and worked fine in Belgium.
          I did visit True and asked them if the card was also activated for abroad.
          She asked what my number was and afterwards she entered something via her screen/keyboard. Okay she said.
          Worked fine when I was Belgium. Received the text message with the code without any problems.
          Maybe contact AIS or visit a branch. It probably needs to be activated too.

        • Cornelis says up

          I just put my NL sim card back, for a few minutes.

        • Bert says up

          Activate international roaming. Can be done in any service center

  13. Jack Braekers says up

    Can take up to 10 days to arrive…

  14. Hans says up

    It depends on which bank you sent it to, if it is a bank where the farmers have their account, it can take up to 3 weeks, I have experienced that myself

  15. peter says up

    Your bank should be able to sort that out, or else that Siam bank. just google for phone number.
    was it even a checking account? because you cannot transfer to a savings account.
    do your homework before you transfer money a second time.
    PS I have been doing the same thing every month for over 5 years to my own account in Thailand and it is on my account within 1 day.
    success

  16. Edwin says up

    Of course you have to inquire at your own bank, your girlfriend could also ask her bank for information. But the first time it can take a little longer because the data has to be processed. Which is also important where the money should go because if it is Bangkok you have the money sooner than it has to be sent to a local bank. The first time I transferred money to a local bank it took almost 2 weeks. Now I send it to Bangkok and within 1 day my girlfriend has the money

  17. marc degreve says up

    can sometimes take a week, but you still have an account statement of shipment, check with ing

  18. Hans says up

    Have you also entered the IBAN number, I personally always do it with the ABN and it takes about 3 days and costs 5.50 euros

  19. fred says up

    If I understand correctly, this is your first time sending money? I suppose it's a new girlfriend? Are you sure she never received the money?? I don't want to insinuate anything, but in principle if the SWIFT code is correct and it goes through two major banks, ING and Siam Commercial, little can go wrong. If something is not correct (eg name or number, etc.) your money will be returned to ING.

  20. ton says up

    I have only had a good experience with ING a few times. Years of good experience with ABNAMRO.
    In my opinion, the direct transfer from a Dutch Bank to a Euro account at a Thai bank is still the best. You can then exchange whenever you want (if the exchange rate is favourable)
    I have tried many other exchange sites but none are better than Bangkok Bank.
    In particular, today I compared the transferwise.com with my own Bankok bank. 38.4450 and transferwise 38.35595
    So once again I prefer to stick with my transfer to Bangkok Bank. ING bank and ABNAMRO differ very marginally.

  21. Chiang Mai says up

    My wife sends an amount to her mother every month, opened a separate account with ING without a limit, sent a card to Thailand, mother withdraws money from the ATM and receives her money minus the costs of the Thai bank. ING also charges costs, but free is not possible anywhere.

    • ton says up

      Well Chiang Moi that is about the most expensive way to do it. Even transferring euros directly from ING to a Thai Baht account at a Thai bank is cheaper.


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