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Home » Reader Submission » Reader submission: 'KLM cancels passenger flights to Bangkok until September 1'
Sri Ramani Kugathasan / Shutterstock.com
Yesterday (June 22, 2020) the KLM flight of July 13 from Bangkok to Amsterdam to Bangkok (return flight for my girlfriend) was cancelled.
When I contacted KLM by phone, no reason was given (employee had not even seen it yet). They did tell me that ALL KLM flights were canceled in July and August.
Next direct flight is scheduled for September 1
Submitted by William
Now the rest of the airlines have been waiting for a cancellation for a long time (austrian).
Yes, us too (also Austrian).
Dear Bram, we are in the same boat. Which flight (which date?) do you have via Austrian?
Regards Paul
Austrian itself indicates that it will fly to Bangkok again from July 1 (with a Boeing 767 instead of a 777, so bring earplugs!). So a cancellation is unlikely. It is best to call Austrian in Amsterdam.
See their site: https://www.austrian.com/at/de/reisen-corona
I myself had a flight on June 30th and I received an e-mail on June 17th that the flight was “storniert” (= cancelled).
Supplement to myself; that is if Lufthansa (parent company of Austrian) does not go bankrupt tomorrow if the largest shareholder Thiele votes against the rescue plan. If he votes against it, it will end in bankruptcy and you may submit your claim to the trustee.
That would be a huge embarrassment for LH and the German government, but the question is to what extent the same government wants to help LH. Probably not at all costs.
I have said before, Europe is drowning in its own regulations.
And we are now at the door, a matter of opening the door.
There will probably be flights, but with cargo, without passengers on the outward journey. That outward journey is often to Manila, with a stop in Bangkok on the way back to pick up passengers.
We have also been waiting for a cancellation from Finnair for some time. Our flight leaves on July 7. What an uncertainty…
I am also waiting for a message from FinnAir. The last message was that a decision would be made in June for July and Aug. We still have 6 days?
My flight with Finnair was on June 20 and back on September 14. Everything has been canceled for a while. Money has also been refunded.
hey ronny i normally fly on 30/06 and back on 24/08 with finnair but so far still have not received anything, i did book via cheaptickets.be
Gerrit, Normally all flights have been canceled up to and including the end of September 2020. You booked through cheaptickets ? Then they will have to help you I think. I usually fly with Finnair, never had any problems. And I book my ticket on Finnair website itself, then it was easy to get the refund. You can find all the info if you had an account with Finnair. Maybe a tip, book with them next time, because I think you'll be cheaper then. My ticket cost 485 euros. Try via cheaptickets. You may want to open their Facebook site and send them a private message with your booking reference and your email on it.
Surely you should know that nobody enters Thailand anymore. What could you then allow a flight to go through.
No one is entering Thailand anymore and this for an indefinite period of time.
Bit of nonsense here Fred. Read yesterday in the Bangkok Post and today in this blog that 50.000 people will be admitted, including even 2.000 with family in Thailand. The latter conditions still need to be worked out. But the beginning is there, just as the European countries are discussing together for which travelers from outside the EU they will open the borders (read in NRC). Mood-making is of no use to anyone if it is not based on facts and what you write here is the exact opposite of the facts.
I also called, have a flight on 21/8, was told booking for August has been put on hold as new flight schedules are now being made for that month. They just finished July. So my flight has not yet been (officially) cancelled. Also, assume that this will eventually happen. The current corona rule is that you can change the rate difference without additional payment until 30/11. If August (and September and October) is also canceled 'could it be possible…' that this rule will be left from 30/11 to eg 31 January. Most likely with the exception of holidays.
Hello William,
Today (July 24, 2020) you can according to the KLM app. almost every day in July book a single BKK – AMS.
Best regards. Bz
Sorry “Today (July 24, 2020)” should be (June 24, 2020).
Dear Bz, did you also log out and log in again on your KLM app? Just checked again (based on your signal): for all days in June/July/August you cannot book flights if you are logged in (not even a single trip).
Indeed, there are freight flights. I don't know if passengers are allowed on the BK-AMS flight (repatriation).
I now also have an email confirmation of cancellation on the (already booked much earlier) return flight of July 13. postponed to September 1 (subject to known reservations). Today, flight KL875 will operate normally (planned 22.55 instead of originally 17.30 or 20.20). But that (apparently) only applies to existing bookings
Hello William,
I just checked (June 24, 2020, 22:04TH) on the KLM app. and flights are still bookable every day in July.
I am talking about Single flights BKK – AMS because this might be interesting.
So do not search for Return flights, but for Single.
Best regards. Bz
Yes, but it is about AMS – BKK, which is apparently not bookable.
She can only return with a ticket through the Thai Embassy on a repatriation flight to BKK and then quarantine for 2 weeks.
Just look at KLM's website from 1 September
Then yes, then no. You will no longer be aware of it. See that with Eva Air you can book a flight to Bangkok before August 4 and with Thai Air (from Brussels) on August 1. They better start offering flights the moment they know for sure that people will be allowed back into Thailand.l
It could just take another 1 year.
As long as Thailand keeps its borders closed to countries that are not safe, it makes no sense for KLM to fly.
And since NL > Europe do not have the virus under control for the time being, outbreaks will continue to occur until there is a vaccine.
So there are only 2 options.
Open borders and accept that there is a virus and some people die from it, and then it will be solved by nature in 6 months.
Close the borders and pretend there is no problem.
Option 1 is my preference, because we humans will never be able to control Nature.
There will be no real working vaccine, don't be fooled. If I were to receive a billion euros, money is now being thrown around, as a pharmaceutical company I would also say that we have come a long way with a working vaccine.
Just look at the common cold and HIV, still no vaccine after so many decades. A vaccine for flu that must be adapted every year.
There is still no medicine for colds, flu and HIV.
So why would a vaccine and/or medicine be miraculously found in less than 1 year?
Remember that COVID19 is a combination of SARS with HIV.
Dear Peter,
No medicine for a flu has ever been developed in our human life,
will not come and will always come back again.
If this would also be the case with the normal flus, we could live our entire lives
sit inside and do nothing.
Have fun and take care of each other.
Yours faithfully,
Erwin
my experience is that there is a call center that does not have a good overview of what exactly is happening and is lagging behind.
flight booked on April 9 and canceled while we were ready on Saturday.
called KLM (frequent flyer) and it turned out that the flight was going ahead and flew to Bangkok with 20 people that day.
In short: the left hand = call center does not know what the right hand ( Crew Center is doing)
So just wait
There are one-way flights BKK-AMS to book. So planes have to go AMS-BKK, but perhaps via Kuala Lumpur or Hong Kong.
Take a look at klm.com and you will see that you can book AMS-KUAL and also KUAL-AMS, which goes via BKK
This is another typical example of KLM's fantastic (not so) customer service. Without any prior notice (even the staff is not aware!) follows with this customer-unfriendly policy. I have asked for my money back instead of a voucher. KLM says that's ok, but you have to wait about 2 months for your money. If the customer has to pay: immediately Let's leave state aid aside for a moment. Of course we are busy with customers who want to change or want their money back. Is not only the fault of the Corona, but also of KLM: to know I have looked at what the same flight costs for me in August, for example. 25% yes You see it right: 25% is the ticket more expensive! Who else wants to fly with KLM? I don't, I want my money back as soon as possible, and that's it!!
Have a look at QATAR or EMIRATES or ETIHAD…
Those companies also do not bring passengers to Bangkok.
We were supposed to fly with Qatar on July 12, but nothing has been canceled with us yet. What should we see in Qatar?
Flights from Bangkok to Amsterdam will continue as usual.
From Amsterdam to Bangkok is not possible .
People, wait with booking until you know where you stand and until you are sure
when Thailand admits Europeans and under what conditions.
Good advice! And then if you decide to book, do it directly with an airline….
KLM, Lufthansa all shitty airlines. Bad communication, so bad customer service. You have to wait months for your money. I had my money back from Eva air within a few weeks. And the emails or telephone calls were answered neatly, clearly and honestly. NEVER again KLM and/or Lufthansa for me. Good luck everyone! It cost me some tickets and money to get my girlfriend to the Netherlands. But luckily I didn't wait. Only from Lufthansa I get a small 700 euros. Every disadvantage has it's advantage. If we no longer enter Thailand. At least then I don't have to go to my mother-in-law.
The airlines are completely dependent on what the Thai government decides. I therefore find it strange and stupid that people are going to book tickets for a short-term departure and at a time when they know that the borders in Thailand are still closed to tourists.
People may think 'if I can book a ticket then I can also leave', not so.
When the airline has to cancel the flight, it rains complaints about that airline.
Follow the posts about Thailand here on the blog or on a Thai news site such as the 'Bangkok Post'. If it is decided that the borders will open again and under what circumstances, then only decide to book a ticket, sooner really makes no sense.
It all depends on what the Thai government decides, there really is no point in getting angry at the airline.
That's the way it is, be patient...
Well, most tickets are flexible tickets at the moment and I don't think you run such a big risk. With Swiss air I can move my November ticket to December 31, 2021. Well, of course I am financing Swiss air. Personally I don't mind, but I can imagine that it does add up for the airlines because of the large numbers. If Swiss air goes bankrupt, yes then I have lost my money (344 euros). And indeed, the airlines are also dependent on the Thai government.
Our flight was supposed to take place on July 7 but has now also been cancelled. Now let's try to get our money back as soon as possible and that can also be a long flight.
My flight Finnair July 24, still not canceled .... booked in February, then nothing wrong.
But I think it's not going to happen.
Hopefully clarity soon.
This is not nice to hang on the line like this, not for anyone.
We are also working on getting my wife and baby to NL, and we would arrange that as much as possible this holiday, now everything is falling into the water.
I think the worst thing is that the whole world is turned upside down by a virus that, in retrospect, mind you, does much less harm than previously assumed and we are still taking measures that have long been overtaken by various high scientists and experts.
People should take a closer look at what science is now and not get stuck in the things that were known at the time.
Unfortunately, there's nothing we can do about it.
Hopefully everything will be back to normal soon, but I think Thailand will never be that again with this club at the helm.
Our KLM flight on Monday 13 July to AMS is still in it. Only the departure time has been adjusted from 12.05 to 23.50.
Tourists have long been a thorn in Thailand's side. This crisis is like a gift from heaven for the Thai leaders. No more snoopers who could give Thai people bad ideas.
They will easily be able to compensate for that loss of income. The investors are lined up.
I see Thailand evolving into a kind of Myanmar. That the beautiful song is done is gradually becoming clear.
Thai leaders may see this as a godsend, but I think many countries in the region are eager to take over Thailand's leading role in tourism.
About the latter: who is going to make major investments in these disappointing economic times? Mention a name or company with some numbers, I don't read this anywhere and I read quite a bit. The only investors that are listed are those who have invested in a wife or girlfriend. In many countries, the economy is being damaged by the corona, spending is falling and unemployment is rising. The latter is clearly visible in Thailand because there are already 14 million unemployed. And tourism in Thailand is about 20% of the economy; how are you going to compensate for this? With no investments (as I argued earlier) and 'various industries where there is a major crisis, for example the sale of cars as well as exports have shrunk by 50% or the great drought which is causing great damage to millions of farmers, or for example the real estate market in Bangkok which now has a problem because no foreign buyers (cannot enter or leave the country) and add to that the millions of unemployed and negative sentiment and everything looks gloomy.
Fred
I don't know, I'm in Chiang Mai, of the 2710 hotels, more than 1100 are still open, the rest are closed.
People don't get unemployment benefits, in fact, nothing at all, they just get thrown into the street.
My girlfriend owns a hair salon and the turnover has more than halved. Free food is handed out in various places, long queues are waiting. If it takes any longer, the population will revolt, because with an empty stomach, humanity will become very aggressive.
You may have a ticket, but you cannot enter Thailand and certainly not as a tourist.
Moderator: Please provide a source for your statement.
We would fly with Finnair on August 06. I have been in contact with Finnair for a few days (with difficulty) asking how they can keep a flight going knowing that tourists are not coming into the country.
Because my ticket was non-refundable when I bought it, I can't claim my money back yet. I therefore hope for a cancellation soon in the hope of being able to claim a refund.
Hi Jens, most people have already received their money back if they booked on the Finnair website, including me. If you book with a travel agency, they must assist you. It takes about 10 weeks before the money is in the account, if you have booked with Finnair itself. And that tickets are still being offered for BKK is not correct at all. If you had to have an account with Finnair then you can follow the rules what to do. Or via their FB page with a private message, with booking reference and e-mail address, as well as your telephone / mobile number. If not, your travel agent must assist you. It is certainly not more expensive with Finnair itself. And I even got my points back.
Ronny, Jens' problem is precisely that Finnair has apparently not yet formally canceled the flight. Because he has bought a non-refundable ticket, he can only request a refund once that has been done.
Hello Cornelis, the flights with Finnair to BKK have already been canceled until the end of September 2020. Well, I see that on the Finnair page. About that non-refundable ticket. I had also bought it from Finnair, and it was reported before the scheduled departure date that the flights were cancelled. I have now received my money for a non-refundable ticket back before my departure date.
I assumed Jen's message in which he says that there has not been canceled yet.
Hi Ronny, thank you for your comment. The point Finnair is making is that our tickets were purchased as non-refundable/changeable. The purchase was in November 2019 before the Corona condition. But I think all cheap tickets are non-refundable. Was your ticket too? My plan is to file a refund request anyway.
A non-refundable ticket means that if you cancel yourself, you will not receive a refund (or at most the airport taxes that are included in the price). When Finnair cancels a flight, the holder of such a ticket is simply entitled to a full refund.
Hello Jens, If you bought it from Finnair itself, it is actually easy. I had also bought my ticket in November 2019. If you look at their site, you will see somewhere under the cancellations, "MANAGE BOOKING" There you have to click whether you bought the ticket from them or through a travel agency. Then also click if it has been paid with a credit card, they will refund it. And certainly also indicate that it is because of the covid 19 problem, so that everything has been canceled by them. From the moment you have opened manage booking, it fully indicates what you need to do. You can choose between a voucher with 10% extra value, or money back on your bank card. Mine was also non-refundable, but with the virus it will be refunded. Best then open their page and log in, if not try it on their FB page with a private message. If you do it on their page you can also chat with someone. Keep your booking reference at hand, and the mobile number that was passed on to you on your booking. At the beginning of the chat, you will have an automatic answering device that will answer you, you will then receive a proposal to contact someone. to have the line via chat from the staff. I have always had good experiences with Finnair all these years.
Thank you very much Ronny. I'm going to get started tonight. I have been traveling to Thailand with Finnair for several years and I always enjoy it very much. Also questions via the chat etc. Now it all seems to run much smoother. Perhaps also understandable, uncertainty, crowds, etc.
Thanks again.
Urban myth. KLM just flies 4 x a week, only you can't come along, but BKK, you can return. Nothing has changed in the last few weeks. And already 59 comments, including mine, Hah!
The story is correct. You could book tickets to Bangkok because KLM expected that passengers could fly to Bangkok again in July/August. Anyone who has booked a ticket for July and August has now been told that passenger flights to Bangkok have been cancelled. Freight traffic will continue.
So after all a monkey sandwich story! Nothing has changed in the last few weeks! KLM just flies, and did not cancel the flights Khun Peter! You are not allowed to go to BKK. The headline above the article is incorrect!
It would have been clearer if it had been passenger flights to Bangkok, agree. I changed it. Incidentally, a 'sandwich monkey story' is a made-up story and that does not seem to me to be the right terminology in this case.
And, KLM refunded everything to me + 15% extra! without any effort though! Fantastically arranged!
Refund – actual money back plus 15% extra? Maybe I should start booking a few tickets for flights that can be expected to be canceled eventually, because 15% is a great return….
Or are you talking about a voucher, with an extra 15%?
Speaking of 'monkey sandwich'….
Leao te khun…. maybe KLM is just a nice company after all…