The Directorate of Consular Affairs and Migration Policy (DCM) in The Hague is an important point of contact for Dutch expats and emigrants living in Thailand. For example, you can go there if you have a complaint about the Dutch Embassy in Bangkok.
DCM consists of several departments and focuses on various consular tasks:
- consular assistance to Dutch nationals abroad;
- legalize and verify documents;
- contribute to the organization of foreign traffic. DCM mainly focuses on foreign nationals who want to come to the Netherlands;
- handling consular objections and appeals;
- acting as secretariat of the Advisory Committee Objections Consular Affairs (ABCZ).
DCM address details
Directorate of Consular Affairs and Migration Policy (DCM) – Ministry of Foreign Affairs
- PO Box 20061, 2500 EB The Hague
- Email: [email protected]
- Visiting address: Bezuidenhoutseweg 67, 2594 AC The Hague
Service package DCM
Below you will find a description of a number of parts of DCM and what you can contact them for.
Travel Documents, Legalization and Fraud Prevention (DCM/RL)
The travel documents, legalization and fraud prevention department (DCM/RL) is responsible for, among other things:
- the correct interpretation of nationality law and private international law (particularly in the field of the law of persons and family law);
- legalize and verify documents.
For (information about) the legalization of documents, please contact the Consular Services Center (CDC) of DCM/RL.
Consular Affairs (CA)
The department responsible for consular assistance to Dutch nationals abroad is Consular Affairs (DCM/CA). This concerns, for example:
- help to Dutch people in emergency situations;
- supervision of Dutch prisoners abroad;
- hospitalization assistance;
- passing away;
- missing persons;
- repatriations.
In addition, the DCM/CA Travel Advisory Department provides travel advisories, helpful travel tips and other information if you are going abroad for a short or longer period of time.
In case of emergency abroad, such as arrest or missing of family, partner or friends, you can contact: DCM/CA, tel. (070) 348 47 70 or by e-mail: [email protected].
Immigration and Visa Affairs (VV)
The VV department handles visa applications for a stay in the Netherlands shorter than 3 months with regard to:
- business visit;
- sports and cultural events;
- international organizations;
- diplomats;
- political visits;
- conferences and seminars;
- visa applications from persons from the former Soviet republics.
If you have any questions about this, please contact VV via the contact details above.
- Address; see above
- Tel: (070) 348 5622
- Email: [email protected]
Strategy and Support (SO)
If you have a complaint about how you were treated by an employee of a Dutch embassy abroad or the accessibility of a Dutch embassy, you can submit a written complaint to DCM via the following address or e-mail address:
Ministry of Foreign Affairs – Directorate of Consular Affairs and Migration Policy, Strategy and Support Department
- P.O. Box 20061
- 2500 EB The Hague
- Email: [email protected]
I have already sent a complaint here.
The embassy was right when they were wrong.
So, well, another address that you can't use if you live in Thailand
A bit of a strange reasoning. It is of course also possible that your complaint was unfounded. Otherwise you probably would have been right? And you can always go to the National Ombudsman.
I also turned them on to various letters, faxes and emails, no response at the Dutch embassy in Bkk, but with the interference of Minbuza, they offered exuus and everything was arranged in no time
My business partner wanted to come to the Netherlands to visit a food fair and to customers, among other things. Wanted to combine this with a visit to relations in Dubai. And as Greenwood travel already said: better in Dubai than buying the connecting ticket Dubai – Amsterdam-Dubai. Result: she could show a Bangkok-Dubai-Bangkok ticket, but not the part to Amsterdam and back.
So they REJECTED to grant a visa, she had to first return to Bangkok and leave from there (a stopover of a few hours in Dubai did not change this, but then you cannot go “outside” for a week).
And that for someone who was known at the Dutch embassy to have had an “employment permit” in the Netherlands even a few years earlier, an MVV (with nationality, IND not fully awake, as passport holder TH: “Taiwanese”. How stupid can you be. So when I arrived from London I could no longer enter the Netherlands, only one way: back to Bangkok, so I already had moderate experience with the NL civil service)
The Consular Affairs Directorate could not change this. So civil servants.
I was very disturbed by the “just figure it out” mentality of fairly senior people in the BKK embassy. For example, you need a declaration of residence if you apply for a new PP in The Hague. This is only possible in person at the Dutch embassy in Thailand. So you didn't know this because it wasn't necessary before. With a few weeks left on your PP, you cannot return to Thailand to get this, not to mention the costs. Despite an overwhelming amount of evidence sent, you get the “you figure it out, that's how we do it” and no proof of residence is issued.
Fortunately, the abundant evidence in The Hague was considered sufficient to issue a new PP for me and my wife, fully in the spirit of the rules. But in 4 years it will start all over again. The hope is that another senior man/fold will be in charge there.
What I have a problem with is that many embassy staff show from their attitude that they think we are there for them and they are not for us, and that is of course completely wrong, apart from the good ones.