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Home » Reader question » I don't want vouchers but a refund from Thai Airways
I don't want vouchers but a refund from Thai Airways
Dear readers,
I bought two tickets through Trip.com from Brussels to Bangkok in 2020 for September 2020. This trip was canceled by Thai Airways due to Corona. Received vouchers today (June 27, 2022) after many emails and phone calls with Trip.com. But I want a refund and no vouchers.
Trip.com says that Thai Airways is kind of bankrupt and has filed for protection, so they don't do refunds.
Can someone help with this? Are you fed up…
Regards,
srouji (BE)
Editors: Do you have a question for the readers of Thailandblog? Use it contact form..
From July 1, you can submit the official Thai Airways vouchers for a refund. These will be paid out in batches from Thai Airways, but this could take until 2024. So be patient….
Too bad the messages are so mixed. My legal assistance also gave feedback that Thsi airways was going bankrupt and also that I had to figure it out myself whether or not I should continue requesting vouchers by email.
Specific
After a week's response from legal assistance about Thai Airways bankruptcy, I also received my travel sum back from Mytrip since 2020 with apologies from Thai Airways, so in the long run I don't understand it.
Good luck
I thought that in this case not Thai Airways should refund but the travel agent you booked with
I bought the same thing at Cheaptickets. They do nothing at all, no refund, no voucher. Always points me to Thai Airways. And they refer me to cheap tickets. So you have been warned. Never again from Cheaptickets. Because they don't do anything at all.
Anyone ever get a refund from a Thai? I do not think so….
Sure. Two rather expensive tickets to New Zealand were nicely refunded by Thai Airways. Of course booked directly with TG.
That messing around with discount brokers is fine for small point-to-point trips that you're going to be flying at short notice.
More expensive tickets, or tickets with transfer and tickets on which you will only fly in a few months, simply buy directly from the airline.
At the start of the corona hype I had about 15 tickets outstanding with various airlines and I got everything back neatly. Effortless.
I had one PtP ticket through a broker (Opodo) and of course airline and broker referred to each other. Just address both in an email and after a while this was also properly refunded.
Same story here too. Bought tickets to Spain from Iberia at Supersaver. Called Supersaver customer service (020 number, but you will be forwarded to India!) and they refer you to Iberia and they point the finger at Supersaver again. Finally received vouchers in Swedish kronor (Supersaver is originally a Swedish company). Just looked at the exchange rate and the amount in Swedish kronor matched the Euros I had paid. It went wrong for me when I started using the Supersaver booking numbers with Iberia. Because it was a relatively small amount (something like € 300, -) I let it go myself. I recently received another email from Iberia in which I was gently reminded that I still had vouchers worth so many Swedish kronor and that I could still use them for flights until November 2023. Iberia now knows where to find me, but I know my booking number they no longer… .. Moral of the above… Always book directly with the airline itself and leave out the intermediaries. For December 2022 – January 2023 the return flights to Thailand for 6p, so booked directly with Turkish Airlines.
This is the umpteenth message on this forum about vouchers and refunds of booked (return) trips with Thai Airways that started or should have started in the EEA.
Officially, Thai Airways is still not bankrupt. What then is the reason that Thai Airways should not have to comply with Article 8 of EU Regulation 261/2004?
https://eur-lex.europa.eu/resource.html?uri=cellar:439cd3a7-fd3c-4da7-8bf4-b0f60600c1d6.0004.02/DOC_1&format=PDF
It is absolutely clear that Thai Airways is legally obliged to refund. Having one of the planes seized when it is grounded in Brussels seems to me to be the fastest way to force them to pay.....
I'm afraid you'll miss out on a refund! Just use up the vouchers!
Flight tickets are going to become considerably more expensive and when you use your vouchers you don't pay anything extra!
and buy your tickets directly from the airlines, that will save you a lot of trouble!
Dear Loung Johnny.
That is easier said than done Thai airways does not or hardly fly from Brussels and upon inquiry it was stated that they do not know whether they will still fly directly from Brussels in 2023.
I decided to be on the safe side (if you still have any certainty) and booked through EVA air from Amsterdam for January 2023 (these tickets are still somewhat affordable before then). I had vouchers from Thai airway and luckily was able to use it last January.
I hope Thai airways makes it but I have a hard head in it…
A voucher can be a good choice if you are planning to travel anyway.
But if that new trip is more expensive, you have to pay extra.
A voucher is a maximum of the total amount of the original trip.
So if the tickets are going to get more expensive, you will definitely have to pay.