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Reader Question: Does Bangkok Airways Have Misleading Advertising?

By Submitted Message
Posted in Reader question
Tags: , ,
December 10 2016

Dear readers,

I received an e-mail from Bangkok Air with attractive rates for, among others, Bangkok to Siem Raep.
Return for THB 2190 end of next week. Give me something. Visited the order page and yes, there it is:
THB 1095 for outward journey and 1095 baht for return journey.

Order quickly. And, that's where it went wrong. Suddenly it turns out to be a lure. 2190 baht round trip PLUS 3860 baht taxes.

We don't know these kinds of tricks in Europe anymore. It's really more for the ignorant among us. Apparently this includes the Thai residents.

I am a loyal and satisfied customer at Bangkok Air, but now I really say: FOEI BANGKOK AIR. Shame on you!

Regards,

John

Number of times read: 176

12 Responses to “Reader Question: Does Bangkok Airways Have Misleading Advertising?”

  1. ruud says up
    10 December 2016 at 09: 06

    Why do you think we no longer have that in Europe?
    There you also have all kinds of surcharges for luggage, seat and I don't know what else?

    And although 3890 Baht taxes seems a bit high to me, there is quite a bit to be said for excluding all kinds of levies imposed by the government from the ticket price.
    As an airline, what do you have to do with a security surcharge, airport tax or the like.
    These are levies that are collected for the government, by the airline.

    They have nothing to do with the airline and flying.

    • peter v. says up
      10 December 2016 at 09: 56

      Because - from the point of view of the consumer - it does not matter how the amount is built up, but it is only interesting what the total amount is.
      After all, you also have no influence on, for example, the share of landing rights in the costs.

    • Kees says up
      10 December 2016 at 10: 40

      You are right about that, but what does the customer have to do with it? The customer must pay the full rate, including all additional costs. When you are booking at the computer, you want to see the full cost before you start and not an extra amount with every subsequent page. I'm very excited about that too.

    • Joop says up
      11 December 2016 at 08: 11

      If you book the same day with Bankok Air at a different time for the normal rate, you suddenly do NOT have that idiotic surcharge of taxes.
      The total amount will then simply be the same as that so-called offer.

      So it's just trying to fool things. A joke for a 'Boutique Airlne' that likes to pat itself on the back with its customer-friendliness.

  2. Jörg says up
    10 December 2016 at 11: 18

    You also have those tricks in Europe. Offering one seat for the extremely low fare and the rest costs more, which is why it usually says “from”.

  3. grain says up
    10 December 2016 at 11: 23

    Indeed, this is not only the case with Bangkok air for foreign flights (Domestic has not, prohibited by the government. Recently I went on a promotion from Vietjetair due to the opening of a new destination from BKK to Hai Phong. Free flying but additional costs Bht 5000 per ticket.

  4. willem says up
    10 December 2016 at 11: 30

    In the Netherlands, airlines are only allowed to advertise with a price that you can actually buy the ticket for. So including taxes and duties. The only thing that sometimes has to be paid separately are payment/booking costs. Of course you can buy various upgrades such as more luggage and better seats. But you shouldn't.

  5. IteH says up
    10 December 2016 at 11: 31

    Dear Ruud,
    The levies you have indicated should be included in the ticket price. I can book extras (seat preference, luggage and as you say I know what else). In this case it looks very much like deception.
    gr

  6. Renevan says up
    10 December 2016 at 12: 58

    This is not only with Bangkok airways but also with Nokair and Thai airasia and perhaps with the others as well. But about Bangkok airways, as a resident of Koh Samui I have a discount card (discount was 25%). A flight must start or end at Samui. You cannot book a flight online, but only at their office. So I go to their office to book a ticket to Chiangmai. The price is great, so I ask where my discount is. Since it is not a direct flight but with a stopover in Bangkok, the discount is only on that leg. According to them, that's where the flight ends, the fact that you have one booking code is irrelevant. And the discount is not on the cheapest flight (you cannot change it) but only on a more expensive flight (you can change your date). So I booked the cheapest flight online at home and it was cheaper with a 25% discount. The discount is now 30% and then it makes a difference. So now fly from the mainland with Nokair or Thai airasia.

  7. Jasper says up
    11 December 2016 at 04: 32

    Not for anything, but flying up and down to Siem Reap for about 100 euros is still a pittance. I can't go up and down by car for that amount!
    By the way: you don't have to book the ticket. So there is no deception involved. The fact that we have been doing things differently in the Netherlands (recently!) is nice, but it does not immediately make others "simpletons". I think it is uncivilized of you to say this.

  8. Henk says up
    11 December 2016 at 04: 45

    Rules in Europe do not apply outside Europe.
    Airasia and nok air indicate quite clearly before you pay the credit card or payment what the total costs are. This is not a deception.
    Booking a seat or additional insurance is not mandatory.
    As well as extra luggage.
    Norway airline is much more opaque in that respect.
    So you can make your own choices whether to fly with a company or not.
    I have very good experiences with airasia.
    I personally find Nokair less good as it almost always has delays or flights that are cancelled.
    Furthermore, most international airlines are also quite clear in terms of price.

    • jdeboer says up
      11 December 2016 at 07: 48

      With NOK air you have to pay attention, if you book online a number of extras are checked by default.
      You have to remove those check marks if you don't need what is offered.
      I am a member of Nok air myself, I think it costs 200 Thb / year and then you can choose your standard 5 kilos of extra luggage and your seat.


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