It has been reported on various forums, including Thaiger.com news, that there are various health insurance policies and/or travel insurance policies that do not reimburse hospitalization due to a positive covid-19 test if there are no symptoms of illness.

So-called asymptomatic covid-19 is no reason for necessary medical assistance, as is stated in many policies.

The ASQ rules in Thailand prescribe that as soon as your covid-19 test is positive, you will be transferred to the hospital with which the ASQ has a partnership. You stay there until there is a negative test. That can take a while in some cases. All this without any symptoms. An example is AXA insurance, which very explicitly refuses this.

www.facebook.com/groups/298606387906884/search/?q=axa

thethaiger.com/coronavirus/coming-to-thailand-check-your-insurance-and-asq-fine-print

My English letter from my Dutch health insurance company states that necessary observation will be reimbursed.

Use it to your advantage.

Submitted by William

15 responses to “Reader submission: No reimbursement from your insurance on admission with a positive Covid-19 test”

  1. Cornelis says up

    Thank you for pointing this out William. Apart from whether or not you will be reimbursed, I also wondered what to do in that hospital if you have no or only mild symptoms. Continuation of the quarantine, possibly extending it, should be sufficient, I think. In terms of isolation, you may also be even safer than in many hospitals. I hope not to be confronted with it, but apparently it is a procedure with which you expressly agree when you book ASQ.

  2. William says up

    My (OHRA) travel insurance indicates in the statement that no cover for Covid-19 is issued because Thailand is colored orange ???

    We do NOT reimburse damage and claims as a result of Corona!!

    See :" https://bit.ly/2NYnPI7".
    This one is orange. As long as this color code applies, we do not issue a 'foreign declaration' !!!

    • José says up

      This is about health insurance, not travel insurance.

      • Khunchai says up

        Read Jose carefully, William clearly says "my OHRA travel insurance" OHRA also provides travel insurance. The health insurance is required by law and pays out at all times, even with orange, with the exception of any additional insurance policies, but not travel insurance.
        It would be great if you had a traffic accident in Thailand, for example, that you would not be insured.

  3. Joop says up

    Obviously too crazy for words that you have to be admitted to a hospital if you have no symptoms of illness. An extension of the quarantine and perhaps additional checks should be sufficient. I share Cornelis' opinion that it is better to be quarantined at home than in a hospital with all the dangers of infections from a hospital bacteria.

    • ruud says up

      An ASQ is not intended to nurse the sick.
      Quarantine is meant to prevent you from possibly infecting other people.
      As soon as it turns out that you are infected, you no longer belong there.

      Sitting at home with family you can infect is a totally bad idea.
      Moreover, there is no check whether you stay at home and do not receive guests.

      • Cornelis says up

        No, an ASQ is indeed not intended to nurse the sick. But if you are tested positive and you have no or very mild symptoms, then you don't need nursing, do you? You are already in isolation in the quarantine hotel, so there is no question of contamination of others.

      • Leo Th. says up

        But Ruud, if you tested positive but have no or hardly any symptoms, you do not need to be nursed. An extension of your quarantine stay in the ASQ hotel until you test negative would be a logical step, as Cornelis also says in his response. By the way, a week in an ASQ hotel costs about 20.000 baht on average. I don't know what to pay for admission to a hospital in this case. I can imagine that an insurer does not reimburse the costs because there is no actual medical care in the absence of complaints, but how can that be checked?

        • ruud says up

          The ASQ hotel is not intended for the sick, not even for the sick with hardly any symptoms.
          You are still contagious.
          It is meant to check IF you are infected.
          If you are not, it prevents everyone from having to be quarantined in a hospital.

          What the costs for the hospital are is not that important in itself, after all, that's what you have your mandatory covid insurance of $ 100.000 for?

          • Leo Th. says up

            Quarantine in an ASQ hotel means that you stay in isolation in your room and therefore do not come into contact with anyone and therefore cannot infect anyone. That needs no further explanation. Your food will be placed in front of your door and those who check whether you have symptoms of Covid-19 wear protective clothing. But what are we actually talking about, you have been tested negative no later than 72 hours prior to your trip to Thailand. In theory, you could have contracted an infection in the intervening time until you arrived at the hotel. I don't think the chance of that is particularly great and the only ones who can provide clarity about this are the Thai authorities. Have any infections been detected since you started staying in ASQ hotels? I cannot explain what you mean by your comment to prevent everyone from having to be quarantined in a hospital. If someone is admitted to a hospital who is known to suffer from corona, the patient in question will of course immediately be isolated. I asked about the price of hospitalization in order to compare it with the price of a possible extension of stay in an ASQ hotel. I think the possibility that there may be hardly any price difference is not unlikely. And Ruud, the article is precisely about the fact that the mandatory Covid-19 insurance with cover up to $ 100.000 does not pay out in the event of an otherwise mandatory admission without any symptoms of illness!

  4. On says up

    Hello William,

    Can you perhaps also state with whom you are insured in the Netherlands.

    Regards, Pada

  5. willem says up

    I do have a solution myself. Then you just have symptoms!!! A little headache is enough. 😉

    • Cornelis says up

      Of course, there is always a way to convince your insurance company that the treatment is necessary. But apart from that, as I wrote in an earlier response, what should you do in a hospital if you have no or only mild symptoms? I just don't want to be unnecessarily admitted and certainly not be 'treated' in such a case. But fingers crossed that you and I don't end up in that situation….

  6. Ronny says up

    No longer possible to extend travel assistance insurance.
    Insurance does not cover covid, see email.
    Dear Customer,

    Given the exceptional circumstances caused by the corona virus, the Belgian government and the World Health Organization now use the term pandemic. A pandemic, unlike an epidemic, is a health crisis that spreads across different continents or even worldwide. Given the impact and severity of the current Covid 19 crisis, it is a pandemic.

    As a result of this crisis, various measures were taken, including this one to ban all non-essential travel abroad.

    Moreover, Touring cannot be held responsible for impediments to the performance of services due to force majeure. Given these exceptional circumstances, Touring is unfortunately unable to intervene in travel assistance contract claims. Pandemic is one of the general exclusions stated in our terms and conditions according to which we do not intervene. This means that for all applications from March 18, we are not legally bound to provide this cover. This applies to all requests for assistance of any kind. No participation in costs can be allowed.

    • Cornelis says up

      That is the Belgian situation. in the Netherlands it is NOT forbidden to make a non-essential trip abroad.
      In any case, make sure not to depend exclusively on such a travel insurance policy. In the Netherlands, health insurance companies have not excluded necessary treatments abroad from coverage, even in the current situation.


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