Daily life in Chiangmai
Here is a report of how Robinson and the "Central Group" treat their clients and this has not been judged negatively.
On January 2 of this year my induction oven breaks down. Having been in this business for years, I open the thing and find that the thermostat is defective. Since the Cuizimate device is still under warranty, I return it to Robinson Airport Plaza in Chiangmai.
The saleswoman on duty says that it will take about 1 month to fix this, but that I can call after 14 days to see how far it is! No problem until there and after the 14-day phone it is assured that it can be picked up again at the end of the month.
So after a little over 1 month I called and still nothing. Call back next week is the answer! Then another week and still nothing. Call back within 1 days!
Until Sunday, March 20, I had a not too good day. I was tired of many useless telephone calls to Robinson and drove over. There are a lot of people there on weekends and I asked about the saleswoman and her boss. He was supposedly not present and then I said that I wanted to speak to the “manager” of the department.
She tried to fob me off with the excuse that the oven was on the post. Well I know from experience if you have something per Thailand Mail sent, that proof will be delivered and asked about that ticket. Well she fell through the basket and in the meantime I had made my voice sound a little louder.
Told manager I wanted to speak to Robinson General Manager now. This lady spoke good English and informed me to be more patient. Well my patience ran out after three months and I took my phone and called the Tourist Police in her presence.
Suddenly a solution would come out of the bus and, according to her, this did not have to be solved that way. And who suddenly appeared? The manager, who was supposedly not present. He said that the oven was out of stock and that he found it annoying. He did tell my wife in Thai that I should drop my complaint and that there were many people in the department listening in. But I would get a new oven with more options instead and that I could take it with me immediately, whatever happened. Satisfied, I went home with a new oven.
So a little pressure on the kettle and I would say that all is well that ends well. Robinson lined up perfectly and then apologized several times.
Should I do that too, threaten with the tourist police.
Bought an induction hob from Carefour of almost 2000 bath, they also stood for around a thousand, but I thought I'd take a somewhat more expensive one, which will probably be a better one.
The thing gave up the ghost after 6 weeks, after only being used a few times, I use it in the outdoor kitchen.
To Carefour, no manager, come back this week, no manager again.
Finally a manager and who thought that thing had quickly given up the ghost and was going to try to arrange a new one, would be called.
After a week we were called, no new one, will be repaired in Bangkok, will take 4 to 5 weeks.
It's now 7 weeks later and still no hob, called a few days ago, and now it was Son Krang.
When you come to buy something they are the friendliest people in the world, you should come back for a glitch with your recent purchase.
Only buy from the big shops, preferably from a chain, it takes a long time, but something is being done.
could still write an A4 full of things I bought in Pattaya, which showed defects very quickly.
Have already bought a new induction hob, now from Electrolux, have more confidence in this.
Well I had also bought an induction hob on offer at the carefour, and was
around 1000 baht. At the time I had a Thai kitchen built separately for my partner and the brew there smells more than what I prepare, and there I already had an ordinary electric stove and an induction, and in Feb 2011 I had that at the Carefour
bought, but also not used much, and I want to warm up there myself and the thing does not work. And I go back to that business but now BIG C, I did have the purchase receipt
still and 5 1/2 still warranty and also in the same box. The lady behind the counter called a colleague, who came to have a look and a paper was made, but that took a while
I had to sign, and got the money back. So good service from BIG C.
I have a Fagor induction plate in the kitchen that I had installed by a kitchen center, but it also failed very quickly, they have it 2 or 3 times
sent to Fagor in Bangkok and the last time was through the kitchen center
said that the plate was broken, I said that this did not happen to me but must have happened
caused by the people of Fagor in Chiang-Mai and they had him out of the kitchen
picked up and taken into the pickup, what happens next I have no message
On. But due to pressure from the kitchen center, a new one has arrived, although I had a 5-year warranty in the beginning, but that has been reduced to 3 years for Thailand because it
electricity here does not work as well as in Europe. However, a man came from it when placing it
Fagor Bangkok from the management who went to visit family in the area, and my partner was offered a short with Fagor on it for the inconvenience, and it has been working without problems for almost 4 years now (but don't say too loudly)
While I'm at it, I bought an LCD TV from SIAM TV SONY 46 inch and a more expensive version with a free BLU-RAY DISC over 100000 bath, and after more than a year the colors no longer worked properly. Called SIAM TV. and 2 mechanics came, they called the business and asked me how much this TV had cost, and they therefore more than 100000 Bath, and then said that it would cost just as much and so it was better to throw it away and buy a new one because it is now already cheaper. But friends of
my sides that at HANDONG there is a SONY Service shop and had to go there once with the TV. Well here I came and these sides I was out of warranty,
but I knew that was 1 year but that they would call back what it would cost.
The next day I received a call from SONY that I had not been with this TV for a year but 30 months
had a warranty and whether I still had the box from the TV and I took it because it had to go to SONY in Bangkok and it was made there, costs 1500 and 7% VAT 105 = 1605 BATH
Very good service from SONY, now 3 years old and working fine.
SERVICE from SIAM TV ????? WORTHLESS
Citizen watch with a (broken) very special strap.
Handed in to The Mall service and would be sent to Bangkok for repair/replacement.
Long story: took 7 months and 3200 baht.
Still wearing it though...... would need a little repair to the cover that covers the button. Don't have it sent to you and live with that.
I also know the story of a friend of mine who had problems with his TV. Just called and immediately a new one, although the TV was already 3 years old and was outside the warranty period.
That's another way to do it.
Do you believe that yourself?
You are never too old to learn. I bought a Panasonic fridge from Tesco.
After 3 months he gave up the ghost. call Tesco Yes, difficult no time, can you bring it yourself?
I'm not going to drive with such a high cabinet in my car and I don't want to damage it. Pick up costs 500baht. Well that should be it then. 2 mechanics from an electronics store came and they were busy for 45 minutes. They took the cabinet anyway because they didn't have the part. After a week they brought him back. Costs the agreed 500 baht. I will buy from their store in the future.