KLM da kungiyar masu amfani da kayayyaki ba su cimma matsaya ba a tattaunawar da za a yi game da cire tanadin ba tare da nuna sharuɗɗan gabaɗaya ba. Don haka ne kungiyar masu saye da sayarwa za ta ketare takubba na doka da kamfanin jirgin.
A watan Disamba na 2018, Ƙungiyar Masu Sammaci ta aika da wasiƙar sammaci tana buƙatar KLM ta cire maganar. A hirar da ta biyo baya, bangarorin ba su matso da juna ba. Ƙungiyar Masu Ciniki ta gano batun rashin nunin KLM haramun ne, saboda yana da 'rauni mara hankali' ga masu siye. Maganar ta shafi tikiti waɗanda suka ƙunshi abubuwa da yawa, misali jirgin sama na waje da dawowa, tafiya zagaye ko jirgi mai haɗi. Idan fasinja bai zo na wani bangare ba, tikitin ya daina aiki har tsawon tafiyar. Idan har yanzu abokin ciniki yana so ya yi amfani da ragowar jirginsa, misali tafiya ta dawowa, KLM yana cajin ƙarin gudummawa mai tsoka. Wannan na iya adadin zuwa iyakar € 3.000. Kungiyar masu amfani za ta nemi kotu da ta bayyana wannan sharadi na gaba daya ba shi da amfani.
Balance ya karkata
Bart Combée, darektan ƙungiyar masu amfani, ya bayyana sarai game da wannan: “Ma'auni tsakanin abin da aka ba wa kamfanonin jiragen sama damar yi da abin da ya kamata masu siye su yi ya karkata sosai. Ana azabtar da fasinjoji da kuɗi idan, saboda kowane dalili, ba a zaunar da su a kujerar jirgin da suka biya ba. Ba za a mayar da kuɗin jirgin da ba a yi amfani da shi ba ga fasinja. A gefe guda kuma, kamfanin jirgin sama na iya sake sayar da kujerar da ba a yi amfani da shi ba ga wani. Wannan samfurin kasuwanci ne mai fa'ida sosai."
Hakkokin fasinja
Ƙungiyar masu amfani da kayayyaki ta yi imanin cewa, ya kamata a saka dokar hana fasinja a cikin dokokin haƙƙin fasinja na Turai. Combee: “Ma'amala da waɗannan haƙƙoƙin fasinja ya tsaya cik tsawon shekaru. Wannan yana da tsami, domin yanzu an tilasta muku ku shigar da karar zuwa kotu ta jirgin sama. Bugu da ƙari, ba a ce idan kun sami haƙƙin ku a Netherlands, kamfanin jirgin kuma zai daidaita yanayinsa ga matafiya daga wasu ƙasashe. "
Kungiyar masu amfani da kayayyaki suna yaki tare da kungiyoyin 'yan uwa na Turai don nuna rashin amincewa da manufofin kamfanonin jiragen sama daban-daban. Baya ga KLM, British Airways, Air France, Swiss Air, Emirates, Qatar Airways, Singapore Airlines da Virgin suma suna fuskantar wuta.
Source: Ƙungiyar Masu Amfani
Shekaru biyar da suka wuce na yi rashin lafiya a filin jirgin saman Suvarnabhumi kafin in duba jirgin da zan dawo tare da kamfanonin jiragen sama na China zuwa Schiphol. Daga tashar ba da agaji ta farko a filin jirgin sama, wata ma'aikaciyar jinya ta kira ma'aikacin kamfanonin jiragen sama na China don soke jirgin na. An kai shi asibiti ta motar asibiti da kuma bayan dare 3, likitan da ke halartar, bayan nace, ya yi tunanin cewa yana da alhakin tashi zuwa Netherlands bayan duk. Tuntuɓi China-airl., Har yanzu akwai daki a jirgin na gaba na dare, don haka an tanada a ƙarƙashin sharuɗɗan da zan ba da takardar shaidar likita a wurin shiga da yamma kuma in biya € 200. Za a iya samun fahimtar waɗannan ƙarin kuɗin, mai insurer ya biya kuɗin, saboda mai yiwuwa wurin da aka soke ya kasance ba kowa, sai dai idan wani ya kasance a cikin jerin jiran aiki. A gefe guda, kujerar da ke cikin sabon jirgin da wataƙila ita ma ta kasance babu kowa, amma a gefe guda. Ala kulli hal, ina ganin akwai daidaito a wannan bangaren, wanda ko shakka babu halin da wasu kamfanonin jiragen sama ke yi a yayin da aka fara tafiya ko kuma na tsaka-tsaki. Ba zan iya tunanin cewa ƙungiyar masu amfani ba ba za ta ci nasara a wannan shari'ar ba. Yana da wuya a gane cewa KLM da sauransu sun yarda da shi ya zo kotu, wanda za a iya bayyana shi kawai ta hanyar cewa akwai kudade masu yawa. Gamsar da abokin ciniki kamar na biyu ne.
A 'yan shekarun da suka gabata na yi kewar jirgin da zan tashi daga BKK zuwa Samui tare da Bangkok Airways, daga baya na yi tafiya zuwa Samui ta jirgin kasa da jirgin ruwa, lokacin da nake duba jirgin da zai dawo Bangkok, sai aka tura ni ofishin jirgin saman Bangkok, inda. Na yi mamaki, ni kuma ba tare da tambayar jirgin saman jirgin da ya ɓace ba an mayar da kuɗin (Bayan an cire, ina tsammanin, kuɗin gudanarwa na USD10) sannan na iya shiga BKK. Hakan kuma yana aiki…
Kar ku gane ta yaya har yanzu mutane sun zaɓi wannan al'ummar da aka sayar wa Faransanci, tana ciki. idona na shekaru sun dushe ɗaukaka. Duk da haka, wannan mummunan talla yana taimaka musu da kyau kuma tabbas ba zai yi musu wani amfani ba.
KLM ya ba da jiragen sama masu arha zuwa, alal misali, Tailandia ta hanyar Antwerp CS 'yan lokuta.
A can dole ne ku shiga ku ɗauki jirgin ƙasa ko bas KLM zuwa Schiphol sannan ku ɗauki jirgin na yau da kullun daga Schiphol zuwa Bangkok. Kamar yadda zan iya tunawa, ta hanyar Antwerp ya kasance mai rahusa Yuro 150.
Amma idan kuna zaune kusa da Schiphol kuma ku tafi kai tsaye zuwa Schiphol, zai zama babu nuni a Antwerp. Tikitin ya tafi. A hanyar dawowa ba matsala.
Lokacin da aka tambaye shi, KLM ya bayyana cewa ya shafi tayin Belgium daga ra'ayi na tallace-tallace. An yi niyya don kasuwar Belgium. Amma a .. ba a kiyaye shi a cikin EU.