When Fred and his wife decided to build a swimming pool at their new home near Maha Sarakham, they had no idea that the project would turn into a frustrating experience. Despite the promised benefits of a 'good deal', they were faced with a range of problems, from poor build quality to a complete lack of service and warranty compliance.
Warranty to the door (Mai mi prakan?)
Here in Europe we are used to everything having a guarantee and that you are protected by the law for everything and anything you buy. But what about Thailand?
Reader question: What about warranty in Thailand?
My girlfriend and I bought a refrigerator from Big-C about 8 months ago. Now it no longer cools properly. So I say to my girlfriend: guarantee! She then says: No, they don't do that in Thailand. I don't think so, rather I think she's too shy to call and demand that the thing be fixed. Who can explain to me about the warranty in Thailand?
Reader Submission: Poor service and no warranty
A few months ago I bought a wheelbarrow on 2 pneumatic tires from GLOBE in Nakhon sawan. Nice, those soft tires drive much nicer. Suddenly two flat tires at the same time.
Transport in Thailand
Transport in Thailand is very important for everyone, including us. My wife has been using her 'motorbike' for years to get to work (like many Thais with her). Her best friend lives with us and she also has to go to work. The ladies used the 'bike' together.
I am aware that there is a so-called guarantee system in the Netherlands. If the bank goes bankrupt, the state will cover your balance up to 100.000 euros. Is there a similar arrangement in Thailand? So if the Thai bank goes bankrupt that (part of) your balance is guaranteed?
Daily life in Chiangmai
Here is a report of how Robinson and the "Central Group" treat their clients and this has not been judged negatively. On January 2 of this year my induction oven breaks down. Having been in this business for years, I open the thing and find that the thermostat is defective. Since the Cuizimate device is still under warranty, I return it to Robinson Airport Plaza in Chiangmai. The sales clerk says that…
Service and warranty are difficult concepts in Thailand
by Hans Bos I bought a fairly expensive espresso machine from Home Pro almost two years ago. It now leaks a bit when making a cup of coffee. Not much, but enough. So back to the store asking if it is a known phenomenon and if they can fix the problem. The sellers and saleswoman did not understand that. According to them, it would be best to buy a new device (note: almost ...