Dear readers,

What if you have a visa and a CoE but unexpectedly test positive just before you leave? Have you lost your costs for flight and hotel?

Regards,

Chris

10 responses to “Reader question: What if you test positive just before you leave for Thailand?”

  1. Guido says up

    I think you can always postpone your flight, but I don't know about the hotel and will probably have to be discussed with the hotel.

  2. easier says up

    Dear Chris,

    At the airline, your seat will fly empty, so you cannot hold the airline liable for this. If you book a hotel with Booking.com, you can cancel in many cases.

    With a bit of luck, an airline may be able to transfer you to a later flight.
    Perhaps there is an insurance for it. you can ask in Hua Hin.
    They also read Thailand blog and may respond.

    • Cornelis says up

      You arrange an ASQ hotel at the hotel, not at booking.com, etc. 'intermediaries'.

  3. Jan S. says up

    Have two tests done just to be sure. One is almost certainly negative.

  4. Kris Kras Thai says up

    Take out a good cancellation insurance.

    Qatar Airways offers a voucher, but my experience taught me that the administration in this regard is difficult. Communication is smoothest via Zendesk.
    I already went looking for an ASQ hotel for myself, and many hotels report that if canceled shortly before departure, there is no refund. It is best to inquire in advance by email and hope they reply.

  5. Cornelis says up

    As far as the hotel is concerned, you will need to read the terms and conditions under which you book. In the vast majority of cases, you will be able to change the date of arrival upon presentation of proof that you have tested positive. Message as soon as possible, of course

  6. Show Phayao says up

    Have you ever heard of a travel and cancellation insurance?
    If you have it, you won't get in anyway, so you shouldn't count on being able to get around it with art and flying. We ff. see if there is nothing about corona in the fine print.

  7. Karel says up

    Emirates, among others, has a flexible ticket, you pay a little more if I remember correctly, you can change the date for free. ASQ hotels can also change your date upon presentation of your test. Look for a hotel with favorable conditions, there are some that charge 10% as costs, for example. There are also those who only require a deposit of 5000 baht. There is Facebook page ASQ hotels reviews

  8. Jacobus says up

    Wednesday the 18th I would fly to Bangkok with Qatar. All documents were in order, I thought. However, one of the desk clerks discovered an incorrect flight number on my COE. A number that I had taken from my eticket. However, the flight number had been changed in the meantime. I was not allowed on board, I was refused a boarding pass. I was furious. I was not informed about the other flight number.
    So request a COE again. Fortunately, the Best Western Hotel in Bangkok was not difficult. And I was also able to move my special Covid19 insurance with Daphya to new dates. Only with Qatar I called 8 times before I got someone on the phone who dared to make a decision and rebooked my flight without extra costs. Now for a new corona test and a fit to fly statement. All in all quite a hassle.

    • Cornelis says up

      That is very sad, James. It is incomprehensible that at such a time no one from the airline – the desk staff are often from a service company – is available to make a decision about this. It would then have been up to Qatar to inform the Thai authorities that the flight number was originally correct and that the changed number was never communicated to the customer.
      Reasons enough to check your CoE carefully. With me, the departure date was stated as the year 2029. A simple typo, but given your experience, it could just mean that you are not allowed to board!
      In my case I responded by email immediately upon receipt, and the Thai Embassy sent me a new, improved version of the certificate half an hour later.


Leave a comment

Thailandblog.nl uses cookies

Our website works best thanks to cookies. This way we can remember your settings, make you a personal offer and you help us improve the quality of the website. read more

Yes, I want a good website