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Home » Reader Submission » Reader submission: ING website is working properly again in Thailand
Dear readers,
I would like to inform you that the ing.nl site is working properly again.
After several months of being thrown into a rut with the standard advice from ING's customer service, I accidentally came into possession of the e-mail address of ING's customer council.
After sending this council an e-mail for help, they immediately took action. I was called the same day by one of their specialists who let me take screenshots of the problem and asked me to email them to him, no sooner said than done.
This resulted in ing.nl being available again the next day. So I hope it works for everyone.
With kind regards,
theos
What complaints. I'm on the ING site from Thailand every day and busy with internet banking. To date it works very well. Can just do everything. So I don't understand from your story what the complaints are
I also had problems with the ING site in December. For me, the payment section was just a blank page for a week, so I couldn't check my debits.
I also regularly had no upper part and then you can pay bills at the bottom, see the bank position and make payments, this has been going on for months. Not always, but regularly.
What is the e-mail address of the customer council of the Ing.?
Sincerely,
Lodewijk
For a long time it was not possible to view the list of payments
that has been possible again since a week
I had no other problems
I could just view that list via my mobile phone
just not on PC
These are two different sites. The website http://www.mijn.ing.nl is the place where you can arrange your ING banking online (internet banking). Fortunately, that usually works without any problems. The general site http://www.ing.nl was hardly available for a long time because ING was working on improvements. The site has been completely renewed and can now be used normally again.
I also couldn't connect http://www.ing.nl ING informed me by telephone that this was caused because I was using an outdated browser (Internet Explorer 7), which was no longer supported by ING. They advised me to upgrade to internet expl. 8, which I don't like working myself, or using a different browser, e.g. google chrome. And indeed, via Google Chrome I was able to open the general ING site without any problems.
It was also regularly not possible for me to bank online at ING. I keep getting the message that it is temporarily not possible to log in and that I should try again later.
Because of that I had a financial problem. I have contacted ING about this. They were of the opinion that the costs would only be reimbursed if I demonstrated that ING had been grossly negligent. Unfortunately, I don't know how to prove that.
This is a good business. Have always had problems with this, contacted ING and then get the well-known blah blah story. Been fine for a few days now.
Thank you
I also visit the ING site every day. Viewing balance and paying etc. goes well, but if you logged out, you always came to their site with offers, advice and a daily survey. That hasn't worked for months.
Always apologies and the statement that the site was not available, but that it was being worked on.
I don't think it had anything to do with Thailand, by the way.
Loe, I had exactly the same experiences, since a few days everything works as before.
Internet banking still went well, after logging out, the ing site now simply follows again, which was unavailable for a long time.
I have canceled my ING bank account, not only because of the above, but also because ING has a ridiculously cumbersome security procedure to request new passwords and the like, which takes an awful lot of time via the "normal" mail. It took me more than a year and a half to make an existing ING account accessible via the internet from Thailand again.
ton,
Then you can give me a hand, I also bought a new phone with a Thai number, big problems, again fictitiously moved to the Netherlands (address of my son) Tan lists were sent to them (something from the last century) she has scanned and emailed to me, then fictitiously moved to Thailand again. All in all, no possibility to transfer money for 3 months.
Now 7 months later, I (still) have to go to the Netherlands to get the text message through my phone again via an ING office. Problem is, they don't have an office in Thailand.
Ton, there is an ING bank in Bangkok, business for investors and if you Google for ING Thailand you will be redirected to the site of TMB, Thai Military Bank. They probably go together.
Last month I no longer received the tan codes by SMS on my smartphone. Called ing: apparently the Thai phone is blocking me. this type of text messages. Called AIS: correct!, was their answer. I had changed my subscription a week earlier, resp. reduced to 100 bath per month, because I handle a lot of calls via Line etc. As a result of the reduction, Ais had also reduced the service. Good, then transfer the text messages to another number, in this case a prepaid Dtac SIM card in another device.
Well: the Ing.nl site explains exactly how to act if you live abroad.
Ten days after my request to change my telephone number, I received a letter with an activation code from Ing at my Thai address, after which the change was made in less than 30 seconds.
Moral: living happily in TH requires you to be well informed and not just assume that NL is against you!
After they made a new homepage everything works as before
computing
ING also has a facebook page: 2 x question asked, 2x answer within a day!
The general ING homepage did not work, because ING blocked the IP numbers from Thailand!
Using a program like 'Freegate', which gives you a USA-IP number, it worked!
The content of the 'Pay' pages are not processed correctly by older IE browsers.
Unfortunately, when using Windows XP version 8 is the highest available.
Windopws-7 is required for a higher version.
Using 'Google Chrome' or 'Firefox' prevents these kinds of problems.
People worldwide have been called on for months by both Microsoft and authorities, eg banking institutions, not to use Windows XP anymore. If you do this nevertheless, you will bring problems into your house. Has nothing to do with TH or NL. Using redirects has nothing to do with this.
W7 or 8.1 are now more than established successors, W10 is coming. If you don't like Windows, use Linux/Ubuntu, a more than good and free alternative: http://www.nllgg.nl/linux
@ Bucky57, read the comments. E-mail address ING Customer Council is: [email protected]. Didn't have anything to do with Thailand either and was because ing.nl and Akamai Technologies in Los Angeles, USA had the same IP address, so there was an IPAddressConflict. Goes deeper but gets too technical for me. Google for Akamai Technologies and find out everything.
@ Cornelis, ING did not block anything at all and Firefox also had the same problem, ing.nl was not available. It was, as said before, an IPAddressConflict.
It was also only ing.nl that did not work, all other ING sites worked well. ING Belgium was also nothing wrong with it. Not even with ING in Poland, Romania, Cyprus, America, Canada, Australia, etc., etc. You can work through all these sites via ing.com, which I also did and, as I said, only ing.nl could not be reached, now you can . Happy banking.
The responses show that I am not the only one. However, my problem was that I wanted to suspend my car for the period that I am in Thailand. I stopped the insurance on the day of departure and wanted to do this, at the same time for the road tax. It was not possible for ING to pay the costs of the suspension. After several attempts and I had to go to the airport, I decided to do it in Thailand. So upon arrival in Thailand I tried to pay the same day but again not possible. For days I tried without it being possible. Many days later it turned out to be possible, but because I was too late I received a fine of 420,00 Euro from the RWD. It's not the computer. I have on my computer Windows 8.1 and tried everything possible.
It's very simple.
If IP numbers from Thailand don't work and IP numbers from other countries do,
numbers will therefore be blocked by ING.
Moreover, the site worked, but with an IP number from Thailand you just got the wrong one
page, namely the one that indicated that the site was under maintenance.
So has absolutely nothing to do with which Windows and / or Browser version.
It also did not work with Linux, Coherent and QNX and other operating systems.
I'm talking about the url 'www.ing.nl' and that is separate from the payment site.
Pages on a site that are not displayed correctly is an error in the software on the site
or of the browser used.
That could be wrong browser setting or outdated version.
@theoS, an IP conflict occurs when two identical IP numbers occur in a network.
Anyone who goes to a website from Thailand receives a unique IP number assigned to Thailand by their provider.
An IP conflict exists in a network so only for 1 user and not for all,
and therefore only gives a problem for 1 user unless it concerns two servers (websites)
goes with the same IP number.
@ Cornelis, if you have read my previous comments you can see that Akamai Technologies and ing.nl have the same IP Address. IP is 23.36.87.37. Now I've done more research and Akamai is the host of ing.nl with servers worldwide. It could also be, according to my sources, that Akamai's firewall was blocking IP addresses from Thailand. By the way, I also got errors like HTTP 301, website not found and several things like that. Try it http://www.whoishostingthis.com and check out the Akamai Technologies website, Google is your friend.
When I log in to a website from Thailand (e.g. a travel agency), I get the prices in Thai Baht.
So websites look at where someone who logs in is staying and adjust their site accordingly.
There, a programmer can easily have dropped a stitch as far as Thailand is concerned.
That is not noticeable from the Netherlands.
Thank you for the effort. I am now finally rid of that months-long “sorry” from ING. I also got a lot of clods around the ears with which I was sent into the reed.
The ING website has had no IP conflict problems!
What one normally does when setting up a new site is to route the incoming IP numbers
to another web page, usually on a different server.
Normally, the network administration department does this in the routers.
The IP numbers are thus blocked for the actual server and you can then test whether the
new website does what it should do.
After testing, these blockages must be removed so that everyone returns to the correct server.
If the IP numbers from Asia are forgotten, these users will continue to go to the server
stating that the website is under maintenance.
So that's what happened, so it actually worked just fine and without IP conflict.
A group of IP numbers just kept going to the temporary web page!
There was also a problem with the payment site during that period.
The first page that normally shows your debits/credits was unable to do so.
When you tried to select a date range, it didn't work.
There was no option to choose the date and month.
@theoS, A firewall blocks an IP number or some ports of it.
Since the ING service page was shown (on port 80) it was not a firewall but a router
which sent a series of IP numbers to the wrong web page.